Field Service Engineer- Simpson

Published 8/25/2023 12:40 PM Do you want to join a world leading provider of technology for the formation and enhancement of metallic parts? We are seeking a Field Service Engineer to join our skilled team who work to meet the needs of our customers through technical service, maintenance, repairs and start-ups of both melt and dosing furnaces and all types of foundry equipment delivered from Simpson. We offer a competitive package that includes excellent salary and benefits, many of which are company paid. Help us Shape Industry using these essential skills: Services existing equipment at customer sites in order to ensure that equipment is performing at optimal levels and according to machine specifications. Troubleshoot machines in order to isolate and resolve problems Effectively commissions new equipment at the customer site. Ensures that the equipment has been properly installed for start-up - both mechanically and electrically Produces Service Reports, Start-Up Documentation, expense reports, and other reports pertaining to requirements of the position in an accurate and timely manner. Ensures that AX database and “Customer Profile Reports” are current with industry and customer intelligence. Performs warrantee service calls in order to troubleshoot and resolve equipment problems. Performs courtesy calls to current customers in order to ensure optimum customer satisfaction. Checks stock on customers’ spare parts for capital equipment and uses suggestive selling techniques to increase spare parts sales. Seeks equipment upgrades and new equipment business opportunities and promotes the advantages of purchasing Performance Partnership Contracts (PPC’s). Develops and provides ideas to Engineering to improve equipment design and eliminate reoccurring manufacturing and design flaws. Trains other Field Service Engineers when needed. Performs technical support via phone as scheduled. Benefits of joining the Norican team Competitive salaries Employer paid health insurance options 401K plan with company match Annual bonus opportunity Paid vacation and sick time Paid standard holidays and Birthday holiday Employer paid STD and LTD, life/accidental, critical illness coverages Employee Celebrations and Appreciation Events What we are looking for: Minimum 5 - 7 years in an industrial environment with responsibility for industrial machine maintenance and commissioning Previous successful employment where direct customer contact required Previous successful employment where over 50% travel was required Previous experience in a foundry environment preferred Interested? Apply Now! If you want to help us Shape Industry, we want to hear from you! To apply, send your resume to jobs.na@noricangroup.com or fill out the form below. To find out more about our company culture, please find us on LinkedIn. Field Service Engineer- Simpson Field Service Engineer- Simpson Field Service Engineer- Simpson First name Last name E-mail Country Austria Canada China Czech Republic Denmark France Germany India Italy Japan Mexico Poland Spain United Kingdom USA LinkedIn profile (optional) Job you are applying for Your message (optional) CV/Resume (docx, doc or pdf) Cover letter / Additional files (optional) As per European Data Protection law, we are required to ensure that you have read our Privacy Policy and understand how we will process your personal information. Your consent is also required before we continue with the submission process.