Spa Manager - Taskforce
Description:Property OverviewWhere the cliffs of the Pacific meet towering redwoods and open sky, you'll find Alila Ventana Big Sur —an iconic sanctuary offering unmatched natural beauty, tranquil seclusion, and immersive luxury. As a Forbes Four-Star and Two-Key Michelin Guide resort, Alila Ventana Big Sur delivers elevated experiences grounded in authenticity, intuitive service, and personal well-being.Part of the Hyatt Hotels portfolio, Alila is a global standard-bearer in mindful hospitality. Guests choose us not just for our breathtaking setting—but for the care, elegance, and soul we bring to every moment. We are seeking hospitality professionals who embody sophistication, connection, and a passion for creating meaningful, restorative guest journeys.Position OverviewSpa Alila is the heart of wellness at the resort—an intimate space designed to nurture, balance, and inspire. We are currently seeking a Taskforce Spa Manager to lead the spa team and operations on an interim basis. This is a hands-on leadership role ideal for a seasoned spa professional with luxury or boutique experience.The Spa Manager will oversee day-to-day operations, while also providing direct support to the team by managing the front desk, coordinating wellness programming, and maintaining the exceptional service and ambiance Spa Alila is known for. This leader will be calm, confident, highly professional, and deeply service-oriented.Key ResponsibilitiesLead all daily operations of Spa Alila, ensuring a serene, seamless, and Forbes-level guest experienceManage and mentor a small team of spa professionals and wellness practitionersMaintain a regular on-site presence, including covering front desk shifts or assisting with guest coordination as neededOversee spa cleanliness, ambiance, scheduling, retail curation, and vendor relationshipsSupport and coordinate wellness offerings such as yoga, breathwork, meditation, and energy modalitiesPartner with the resort's marketing and events teams to support seasonal activations and wellness-focused guest experiencesEnsure spa compliance with licensing, hygiene, and safety protocolsRespond to guest inquiries and concerns with warmth, urgency, and professionalismMonitor and analyze financial performance to optimize spa profitability and service qualityStay attuned to luxury spa trends, wellness innovations, and local market dynamicsCompensation & Assignment DetailsThis is a full-time taskforce position , offered on a temporary basis.Salary range $80,000 annually, based on experience and qualifications.Please note This position does not include full-time Hyatt benefits such as medical, dental, vision, or 401(k) eligibility.Included with AssignmentComplimentary on-property lodgingDaily gourmet meals and paid meal breaksAccess to wellness and sustainability programming on-siteHyatt global travel privileges during and post-assignmentOur Commitment to EquityAlila Ventana Big Sur is an equal opportunity employer.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Qualifications:QualificationsMinimum 2 years of spa or wellness leadership experience, preferably within a luxury, boutique, or Forbes-rated propertyProven ability to lead with professionalism, empathy, and calm authorityPassion for holistic wellness and the healing power of hospitalityWillingness to perform administrative and front desk duties as needed in a hands-on environmentFamiliarity with spa booking platforms such as Book4Time (or similar systems)Highly organized with strong communication and guest engagement skillsCPR/First Aid certification preferredA background in massage therapy, esthetics, or energy work is a plusPhysical RequirementsThis role requires the ability to:Stand or walk for extended periods throughout the workdayLift and transport up to 25 lbs, including retail items and spa suppliesOccasionally bend, reach, stoop, and climb stairs in a multi-level spa facilityUse a computer, telephone, and POS/reservation system regularlyWork indoors and outdoors in a natural, coastal environment with variable weather conditionsPrimary Location: US-CA-Big SurOrganization: Alila Ventana Big SurPay Basis: YearlyJob Level: SeasonalJob: SpaReq ID: BIG000962Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.