Customer Specialist

Job TitleCustomer SpecialistLocation1750 Rt. 23, Wayne, New Jersey, 07470About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.Essential ResponsibilitiesProvide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applicationsConduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisalsCheck in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventoryPerform cosmetic inspections and ensure that all vehicles meet CarMax Quality StandardsPerform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment managementCreate service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billingPurpose of the roleThis is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.Qualifications and RequirementsDemonstrate exceptional communication skillsDisplay confidence in self, the product and CarMaxAbility to build and maintain strong relationshipsDemonstrate strong team behaviors including integrity, respect, inclusion, fairness and funBalance the needs of the Customer and the business when making decisionsSeek to fully understand and meet Customer needsCreate win-win solutions to Customer issuesGet work done well, on time and follow the right processDrive work processes and pay close attention to detailPerform multiple duties in a high energy, fast-paced working environmentRead, interpret and transcribe data in order to maintain accurate recordsLift objects that weigh as much as 25 lbs.Education and/or ExperienceHigh School Diploma, or equivalentSales and customer service experience, in an area such as retail, preferredValid Driver's LicenseBasic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferredHourly Rate$20.60 - $30.90BenefitsExcept as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval.EEO StatementCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.AccommodationsUpon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.J-18808-Ljbffr