{"schemaVersion":"jobsearcher.job.v1","id":"32ed1c70b96c0e30416ccfa8","url":"https://jobsearcher.com/jobs/32ed1c70b96c0e30416ccfa8","canonicalUrl":"https://jobsearcher.com/jobs/32ed1c70b96c0e30416ccfa8","title":"Order Processing Specialist","description":"*Order Processing Specialist*\n\n*About Xometry*\n\nXometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who bring them to life. Our AI-driven marketplace provides critical infrastructure for both buyers and suppliers across the global manufacturing ecosystem.\n\n*About the Role*\n\nThe *Order Processing Specialist* is a key member of Xometry’s customer operations team, responsible for ensuring the accurate intake, validation, and processing of customer purchase orders across a diverse manufacturing environment.\n\nIn this fast-paced and dynamic role, you will work directly with customers through *email, phone, and chat* to resolve order-related issues, address discrepancies, and help maintain order momentum during critical pre-manufacturing stages.\n\nYou will serve as a frontline operational resource, helping maintain data accuracy, support a seamless customer experience, and ensure that orders move efficiently through the processing workflow.\n\n*Key Responsibilities*\n\n* Review and process customer purchase orders, ensuring alignment with internal quotes and compliance with pricing, delivery terms, part specifications, and contractual requirements.\n* Serve as a customer-facing point of contact, responding to inquiries and resolving discrepancies related to order documentation through phone, email, and chat.\n* Maintain a high level of data accuracy and ensure that order records and customer case notes comply with established documentation standards.\n* Collaborate cross-functionally with *Pre-Sales Engineering (PSE), Quality, Legal, Sales, and Accounting* teams to resolve order barriers and support continuous order flow.\n* Identify and escalate stalled or at-risk orders in a timely manner and contribute to mitigation efforts and root-cause analysis.\n* Monitor active processing queues and conduct structured follow-up to support timely order resolution.\n* Participate in team standups, knowledge-sharing sessions, training, and continuous process improvement initiatives.\n* Adapt to business needs and provide schedule flexibility, including occasional weekend and holiday coverage during peak periods.\n\n*Qualifications*\n\n* Previous experience in *order management, sales operations, supply chain, customer operations, or a similar operational support function* is preferred.\n* Excellent written and verbal communication skills with a professional and customer-focused approach.\n* *Bilingual (Spanish and English) *\n* Ability to understand and navigate technical documentation and interpret commercial terms.\n* Strong attention to detail and demonstrated ability to maintain accurate records and documentation.\n* Ability to work independently while following established processes and maintaining alignment with team and leadership expectations.\n* Experience with CRM or ERP platforms such as *Salesforce, NetSuite, or similar systems* is a plus.\n* High school diploma or GED required.\n* Post-secondary education, technical training, or industry-specific certifications are a plus.\n\n*Schedule*\n\n*Monday through Friday | 8:30 AM – 5:30 PM*\n\nSchedule flexibility may be required based on business needs, including occasional weekend and holiday coverage during peak periods.\n\n*Location:* On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid/Remote (based on company policy)\n\n*Employment Type:* Full-time | Regular\n\nTeleMedik a Firstsource Company is an *Equal Employment Opportunity (EEO) employer*.\n\nPay: From $14.00 per hour\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Paid time off\n* Retirement plan\n* Vision insurance\n\nWork Location: Hybrid remote in Guaynabo, PR 00966","company":"Firstsource Solutions","rawCompany":"firstsource solutions","city":"Guaynabo","state":"PR","isRemote":false,"isActive":false,"createdAt":"2026-09-27T12:12:45.012Z","occupations":[{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"423450","title":"Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers","slug":"medical-dental-and-hospital-equipment-and-supplies-merchant-wholesalers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Order Processing Specialist","description":"*Order Processing Specialist*\n\n*About Xometry*\n\nXometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who bring them to life. Our AI-driven marketplace provides critical infrastructure for both buyers and suppliers across the global manufacturing ecosystem.\n\n*About the Role*\n\nThe *Order Processing Specialist* is a key member of Xometry’s customer operations team, responsible for ensuring the accurate intake, validation, and processing of customer purchase orders across a diverse manufacturing environment.\n\nIn this fast-paced and dynamic role, you will work directly with customers through *email, phone, and chat* to resolve order-related issues, address discrepancies, and help maintain order momentum during critical pre-manufacturing stages.\n\nYou will serve as a frontline operational resource, helping maintain data accuracy, support a seamless customer experience, and ensure that orders move efficiently through the processing workflow.\n\n*Key Responsibilities*\n\n* Review and process customer purchase orders, ensuring alignment with internal quotes and compliance with pricing, delivery terms, part specifications, and contractual requirements.\n* Serve as a customer-facing point of contact, responding to inquiries and resolving discrepancies related to order documentation through phone, email, and chat.\n* Maintain a high level of data accuracy and ensure that order records and customer case notes comply with established documentation standards.\n* Collaborate cross-functionally with *Pre-Sales Engineering (PSE), Quality, Legal, Sales, and Accounting* teams to resolve order barriers and support continuous order flow.\n* Identify and escalate stalled or at-risk orders in a timely manner and contribute to mitigation efforts and root-cause analysis.\n* Monitor active processing queues and conduct structured follow-up to support timely order resolution.\n* Participate in team standups, knowledge-sharing sessions, training, and continuous process improvement initiatives.\n* Adapt to business needs and provide schedule flexibility, including occasional weekend and holiday coverage during peak periods.\n\n*Qualifications*\n\n* Previous experience in *order management, sales operations, supply chain, customer operations, or a similar operational support function* is preferred.\n* Excellent written and verbal communication skills with a professional and customer-focused approach.\n* *Bilingual (Spanish and English) *\n* Ability to understand and navigate technical documentation and interpret commercial terms.\n* Strong attention to detail and demonstrated ability to maintain accurate records and documentation.\n* Ability to work independently while following established processes and maintaining alignment with team and leadership expectations.\n* Experience with CRM or ERP platforms such as *Salesforce, NetSuite, or similar systems* is a plus.\n* High school diploma or GED required.\n* Post-secondary education, technical training, or industry-specific certifications are a plus.\n\n*Schedule*\n\n*Monday through Friday | 8:30 AM – 5:30 PM*\n\nSchedule flexibility may be required based on business needs, including occasional weekend and holiday coverage during peak periods.\n\n*Location:* On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid/Remote (based on company policy)\n\n*Employment Type:* Full-time | Regular\n\nTeleMedik a Firstsource Company is an *Equal Employment Opportunity (EEO) employer*.\n\nPay: From $14.00 per hour\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Paid time off\n* Retirement plan\n* Vision insurance\n\nWork Location: Hybrid remote in Guaynabo, PR 00966","datePosted":"2026-09-27T12:12:45.012Z","dateModified":"2026-09-27T12:12:45.012Z","hiringOrganization":{"@type":"Organization","name":"Firstsource Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Guaynabo","addressRegion":"PR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"32ed1c70b96c0e30416ccfa8"},"url":"https://jobsearcher.com/jobs/32ed1c70b96c0e30416ccfa8"}}