{"schemaVersion":"jobsearcher.job.v1","id":"32eb5aeec3d3a9c6954e71a7","url":"https://jobsearcher.com/jobs/32eb5aeec3d3a9c6954e71a7","canonicalUrl":"https://jobsearcher.com/jobs/32eb5aeec3d3a9c6954e71a7","title":"Software Engineer, Observability & Reliability Tooling","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat You'll Do\n\nOperating a reliable global service requires good observability and automation. The Observability team is responsible for the infrastructure that processes telemetry data in real time and provides insights that engineers depend on to measure, visualize, investigate, and optimize how customers experience the service.\n\nWe are looking for a passionate software engineer with experience in designing, implementing, and operating large scale distributed systems who excels at collaborating with partners. Ideally, you have a background in incident management, service catalogs, request tracing systems, time series telemetry platforms, application performance management tools or log management tools.\n\nThis position is an individual contributor role reporting to the Director of Software Engineering.\n\nResponsibility\nDesign and build platform components needed to power the observability stack\nEnsure design and architecture is extensible across projects, and participate in technical design and code reviews\nWork with Product Management, stakeholders and other developers to understand design requirements and provide estimates for development\nStay ahead of the latest observability best practices and share your findings with the team\nWork as part of a cross-site development team\nRaise issues proactively that might impact delivery commitments\nCoach and mentor other team members with new technologies\n\nJob Designation\n\nHybrid:\nEmployee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat You Bring\n\nBasic\n5+ years of related experience with a Bachelor’s degree; or 3+ years related experience with a Master’s degree; or equivalent experience\nExperience with and deep understanding of OOP/OOD principles, design patterns and data structures\nExperience with Java, C# or C++ object oriented design and programming\nExperience writing scalable web services\n\nPreferred\nExperience with innovative development tools and techniques\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nWashington and New York (including NYC metro area): $129,000.00 - $190,550.00 base salary\n\nThis role is also eligible for bonus, equity and\nbenefits.\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nLife At Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\n\nOur global benefits\nPaid time off\nTake time to unwind with earned days off, plus paid company holidays based on your region.\nPaid parental leave\nTake up to six months off with your child after birth, adoption or foster care placement.\nFull health benefits\nOptions for 100% employer-paid health plans from day one of employment.\nRetirement plans\nSelect retirement and pension programs with potential for employer contributions.\nLearning & development\nGrow your career with coaching, online courses and education reimbursements.\nCompassionate care leave\nPaid time off following the loss of a loved one and other life-changing events.","company":"DocuSign","rawCompany":"docusign","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:47:24.567Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Engineer, Observability & Reliability Tooling","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat You'll Do\n\nOperating a reliable global service requires good observability and automation. The Observability team is responsible for the infrastructure that processes telemetry data in real time and provides insights that engineers depend on to measure, visualize, investigate, and optimize how customers experience the service.\n\nWe are looking for a passionate software engineer with experience in designing, implementing, and operating large scale distributed systems who excels at collaborating with partners. Ideally, you have a background in incident management, service catalogs, request tracing systems, time series telemetry platforms, application performance management tools or log management tools.\n\nThis position is an individual contributor role reporting to the Director of Software Engineering.\n\nResponsibility\nDesign and build platform components needed to power the observability stack\nEnsure design and architecture is extensible across projects, and participate in technical design and code reviews\nWork with Product Management, stakeholders and other developers to understand design requirements and provide estimates for development\nStay ahead of the latest observability best practices and share your findings with the team\nWork as part of a cross-site development team\nRaise issues proactively that might impact delivery commitments\nCoach and mentor other team members with new technologies\n\nJob Designation\n\nHybrid:\nEmployee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat You Bring\n\nBasic\n5+ years of related experience with a Bachelor’s degree; or 3+ years related experience with a Master’s degree; or equivalent experience\nExperience with and deep understanding of OOP/OOD principles, design patterns and data structures\nExperience with Java, C# or C++ object oriented design and programming\nExperience writing scalable web services\n\nPreferred\nExperience with innovative development tools and techniques\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nWashington and New York (including NYC metro area): $129,000.00 - $190,550.00 base salary\n\nThis role is also eligible for bonus, equity and\nbenefits.\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nLife At Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\n\nOur global benefits\nPaid time off\nTake time to unwind with earned days off, plus paid company holidays based on your region.\nPaid parental leave\nTake up to six months off with your child after birth, adoption or foster care placement.\nFull health benefits\nOptions for 100% employer-paid health plans from day one of employment.\nRetirement plans\nSelect retirement and pension programs with potential for employer contributions.\nLearning & development\nGrow your career with coaching, online courses and education reimbursements.\nCompassionate care leave\nPaid time off following the loss of a loved one and other life-changing events.","datePosted":"2026-04-12T20:47:24.567Z","dateModified":"2026-04-12T20:47:24.567Z","hiringOrganization":{"@type":"Organization","name":"DocuSign","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"32eb5aeec3d3a9c6954e71a7"},"url":"https://jobsearcher.com/jobs/32eb5aeec3d3a9c6954e71a7"}}