Head of Product & Supply Chain

About LuckinLuckin Coffee (OTC: LKNCY) is the pioneer of a technology-driven new retail model that provides high-quality, affordable, and convenient coffee and other products to our customers. Our mission is to be part of everyone’s eveeveryone's, starting with coffee.Our online-offline model is built upon our mobile and store networks. Our mobile app and presence on other third-party platforms cover the entire customer purchase process, offering a 100% cashier-less experience. This enhances our customer experience, improves our operating efficiency, and allows us to stay connected with our customers and engage with them anytime, anywhere.For more Information, please refer to our website: https://www.luckincoffee.usI. Core Responsibilities(1) Strategy & System Establishment (Overall Lead)Develop the overall local product supply chain + QA strategy, organizational roles, process standards, and performance metrics aligned with Luckin Coffee US business objectives, enabling integrated management of procurement, inventory, warehousing & distribution, product, equipment, quality, and system development.Build the US local raw material sourcing and procurement system from 0 to 1, including supplier development, qualification, evaluation, elimination, price management, contract compliance, cost database, and cost-reduction mechanisms.Establish a QA and food safety system adapted to the US market, covering FSVP, import compliance, supplier audits, raw material receiving, in-stock quality control, and in-store quality closed-loop management to ensure compliance with FDA and local regulations.Lead supply chain digitalization and system iteration; drive data-driven management of inventory, orders, fulfillment, and quality; generate reports and continuously optimize KPIs.(2) Procurement & Sourcing (Core Competency)Leverage deep local supplier resources in the US to conduct local sourcing, sampling, quotation, pricing, and approval for coffee ingredients, dairy products, packaging materials, marketing materials, equipment, and tools.Lead procurement negotiations and cost control; own end-to-end supply chain costs including per-cup cost, procurement cost, and logistics cost to balance stable supply and optimal cost.Manage the full supplier lifecycle: qualification review, performance evaluation, reconciliation & settlement, and risk control to ensure reliable and compliant delivery.Coordinate import and local procurement; review container booking, customs clearance, tariffs, and resolve clearance exceptions to ensure smooth cross-border supply.(3) End-to-End Team ManagementProcurement Execution: Order tracking, warehousing coordination, after-sales support, supplier & material master setup, and price process implementation.Inventory Management: Overall inventory strategy, replenishment planning, inventory level control, turnover optimization, loss/waste control, and in-stock rate assurance.Warehousing & Distribution: 3PL/vendor management, cost monitoring, cost-down & efficiency projects, reconciliation & settlement, store order fulfillment, and perfect delivery rate achievement.Product & Equipment: Collaborate with product planning/R&D to support new product launches; oversee equipment procurement, acceptance, maintenance, and standard implementation.Quality & QA: Quality system operation, document control, audits & inspections, issue resolution, customer complaint closure, and certification readiness to ensure stable quality across the chain.(4) Business & KPI AchievementFully own core US business KPIs: per-cup cost, inventory turnover, in-stock rate, perfect warehousing & fulfillment rate, loss & scrap rate, and quality compliance rate; ensure stable supply, controllable costs, and consistent quality.(5) Cross-Functional & Project ManagementCollaborate with central procurement & sales, product R&D, operations, and stores to support supply chain delivery for new products, marketing campaigns, and store expansion.Lead key projects including cost reduction, efficiency improvement, quality control, and digitalization; deliver on schedule and achieve targets.Lead team talent development and succession planning; provide regular training, guidance, and supervision to enhance team professionalism and execution.II. Qualifications(1) Basic BackgroundBachelor’s degree or above; Supply Chain Management, Food Science, Procurement, or related majors preferred.8–10+ years of supply chain management experience; must have a procurement background with proven experience building procurement and supply chain systems from 0 to 1.Extensive working experience in the US with strong, established local supplier networks for food/coffee/tea/beverage/F&B ingredients, packaging, and equipment; ability to rapidly launch sourcing and procurement capabilities.English as a working language; familiar with US food regulations, FSVP, import/export customs clearance, tariffs, and trade compliance requirements.(2) Professional CompetenciesEnd-to-end execution capability: proficient in sourcing & procurement, inventory planning, warehousing & logistics, quality management, and equipment management; strong end-to-end coordination and problem-solving skills.Quality & compliance capability: knowledge of HACCP, GMP, FSMA, and other food safety systems; experience in supplier audits, quality issue resolution, and system establishment.Cost & negotiation capability: skilled in procurement cost-reduction methodologies; strong business negotiation, cost analysis, and budget control abilities.Team & project management: ability to lead a cross-functional team of 9–10 people; skilled in target decomposition, cross-departmental collaboration, project delivery, and risk control.Digital capability: familiar with supply chain/ERP systems; able to drive efficiency and quality improvement through data.(3) Leadership QualitiesStrong self-motivation; adaptable to high-growth business and able to thrive in a fast-paced, multi-tasking, high-pressure environment.Results-oriented with business mindset, global vision, and strong execution; experience in US supply chain management for chain coffee, tea, or quick-service restaurants (QSR) is a strong plus.Integrity, rigor, strong compliance awareness, and commitment to food safety and quality fundamentals.