Receptionist

Appleseed Community Mental Health Center, Inc. - Ashland, OH Full-time | Monday-Friday schedule | No weekends | PTO (32+ days annually) Flexible scheduling | Monthly bonus opportunities | PSLF eligible | PTO (32+ days/ annually) Schedule: M, W, TH, F 8:30-5pm, Tuesdays 11:30-8:00pm Be the welcoming face that helps people take their first step toward support. At Appleseed, our Receptionists play an essential role in creating a positive experience for every client, family member, and community partner who walks through our doors or calls for assistance. This position is more than answering phones-it's about helping individuals feel welcomed, supported, and connected to care. We're looking for someone who is organized, compassionate, professional, and able to thrive in a fast-paced behavioral health environment while balancing multiple responsibilities throughout the day. Why you'll love working at AppleseedSupportive team environment with approachable leadershipMeaningful work that directly impacts your communityStable daytime schedule with work-life balanceOpportunities for growth and advancement within the agencyCollaborative atmosphere across clinical and administrative teams What you'll doGreet clients and visitors in a courteous, welcoming, and professional mannerAnswer and route incoming phone calls to appropriate staff and departmentsSchedule, cancel, and reschedule appointments while maintaining accurate recordsNotify clinical and medical staff of client arrivalsCollect and receipt payments while maintaining accurate financial documentationUpdate client demographic, insurance, and financial information as neededMake appointment reminder calls and assist with gathering required informationProcess referrals and coordinate scheduling for clinicians and medical staffFile, retrieve, and maintain confidential client recordsSupport front office operations through clerical and administrative assistanceMaintain professionalism and confidentiality in accordance with HIPAA regulationsAssist with special projects and additional office duties as assigned What we're looking forStrong customer service and communication skillsAbility to multitask and stay organized in a busy office environmentProfessional demeanor and ability to work with diverse populationsComfortable working with phones, computers, scanners, copiers, and office systemsAbility to handle confidential information with professionalism and discretionTeam-oriented mindset with flexibility and adaptability Preferred: Experience in a medical, behavioral health, or human services settingPrevious receptionist, scheduling, or administrative support experience RequirementsMinimum of 2 years of clerical, administrative, or computer-related education and/or experienceProficiency in Microsoft Word, Excel, and basic computer systemsAbility to maintain confidentiality and follow HIPAA regulationsSuccessful completion of background check and pre-employment drug screeningAbility to lift up to 20 lbs.Ability to complete required de-escalation training provided by the agency Benefits & PerksMedical, dental, and vision coverage403(b) retirement plan with employer matchPaid time off (32+ days annually):Minimum 2 weeks vacation6 self-care days8 sick days8 paid holidaysEmployee Assistance Program & wellness appIn-house pharmacy accessAnnual performance-based pay increasesPet insuranceSupportive and mission-driven workplace culture Join a team that values both the work-and the people doing it. Appleseed Community Mental Health Center, Inc. is committed to providing equal employment opportunities to all individuals. Employment decisions are based on qualifications, merit, and organizational needs. We are a drug-free workplace, including marijuana. All offers of employment are contingent upon successful completion of a background check and pre-employment drug screening.