{"schemaVersion":"jobsearcher.job.v1","id":"32ae2f772d8efc60fb40bc59","url":"https://jobsearcher.com/jobs/32ae2f772d8efc60fb40bc59","canonicalUrl":"https://jobsearcher.com/jobs/32ae2f772d8efc60fb40bc59","title":"Agent Experience Manager","description":"At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.\nAs an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools, programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.\nPlease note: this role is 100% in office in Palm Beach, FL (150 Worth Avenue).\nAt Compass You Will:\nManage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings\nPromote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions\nProvide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests\nPartner with the Onboarding team on strategy and logistics for welcoming new customers to Compass\nSupport ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity\nWork collaboratively with other team members and departments to champion questions and feedback on behalf of the agent\nServe as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations\nBe a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change\nJob Skills & Requirements:\n2-3 Years of experience in customer service, office management, hospitality, or operations\nPrevious experience in real estate a plus\nPrevious experience with live or remote training a plus\nPrevious experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus\nPassion for supporting and serving agents trying to grow their businesses\nThe ability to establish credibility with key agent decision-makers and influencers\nGreat listening skills, connect well with others, and empathetic of the customer’s pain points\nA passion for creating community within a space; you encourage in-office interaction, bonding and engagement\nStrong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly\nSkilled communicator with great interpersonal skills, ability to build and manage relationships\nMeticulous attention to detail, highly organized\nStrong creative writing skills and eye for design\nAbility to work in the office during standard operating hours\nAbility to lift up to 25 lbs\nPerks that You Need to Know About:\nParticipation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.\n\nDo your best work, be your authentic self.\nAt Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to\ndiversity, equity, inclusion,\ngrowth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.","company":"Modusclosing","rawCompany":"modusclosing","city":"Palm Beach","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-03T13:32:04.038Z","occupations":[{"code":"41-9022.00","title":"Real Estate Sales Agents","slug":"real-estate-sales-agents"},{"code":"11-9141.00","title":"Property, Real Estate, and Community Association Managers","slug":"property-real-estate-and-community-association-managers"},{"code":"41-9021.00","title":"Real Estate Brokers","slug":"real-estate-brokers"}],"industries":[{"code":"531210","title":"Offices of Real Estate Agents and Brokers","slug":"offices-of-real-estate-agents-and-brokers"},{"code":"531390","title":"Other Activities Related to Real Estate","slug":"other-activities-related-to-real-estate"},{"code":"531311","title":"Residential Property Managers","slug":"residential-property-managers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Agent Experience Manager","description":"At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.\nAs an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools, programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.\nPlease note: this role is 100% in office in Palm Beach, FL (150 Worth Avenue).\nAt Compass You Will:\nManage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings\nPromote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions\nProvide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests\nPartner with the Onboarding team on strategy and logistics for welcoming new customers to Compass\nSupport ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity\nWork collaboratively with other team members and departments to champion questions and feedback on behalf of the agent\nServe as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations\nBe a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change\nJob Skills & Requirements:\n2-3 Years of experience in customer service, office management, hospitality, or operations\nPrevious experience in real estate a plus\nPrevious experience with live or remote training a plus\nPrevious experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus\nPassion for supporting and serving agents trying to grow their businesses\nThe ability to establish credibility with key agent decision-makers and influencers\nGreat listening skills, connect well with others, and empathetic of the customer’s pain points\nA passion for creating community within a space; you encourage in-office interaction, bonding and engagement\nStrong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly\nSkilled communicator with great interpersonal skills, ability to build and manage relationships\nMeticulous attention to detail, highly organized\nStrong creative writing skills and eye for design\nAbility to work in the office during standard operating hours\nAbility to lift up to 25 lbs\nPerks that You Need to Know About:\nParticipation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.\n\nDo your best work, be your authentic self.\nAt Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to\ndiversity, equity, inclusion,\ngrowth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.","datePosted":"2026-08-03T13:32:04.038Z","dateModified":"2026-08-03T13:32:04.038Z","hiringOrganization":{"@type":"Organization","name":"Modusclosing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Palm Beach","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"32ae2f772d8efc60fb40bc59"},"url":"https://jobsearcher.com/jobs/32ae2f772d8efc60fb40bc59"}}