{"schemaVersion":"jobsearcher.job.v1","id":"32a3bbfdbfcb2193e42f754d","url":"https://jobsearcher.com/jobs/32a3bbfdbfcb2193e42f754d","canonicalUrl":"https://jobsearcher.com/jobs/32a3bbfdbfcb2193e42f754d","title":"Desktop Engineer","description":"Position Overview\r\nAlign seeks a highly experienced and motivated Desktop Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.\r\nThis is a hybrid role requiring onsite presence four days per week at client sites.\r\nYou willbe requiredtoparticipatein a rotational on-call schedule that includes overnights and weekends\r\nThis is a full-time position offering full benefits, a salary in the $80K to $95K range.\r\nResponsibilities\r\nProvide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations\r\nProvide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users\r\nWork closely with clientspossessingvarying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop,connectivity,and desktop applications (Microsoft Office / O365)\r\nInstall,upgrade,and remove desktop applications / user workstations\r\nTroubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order andoperatingefficiently\r\nPreferred Qualifications\r\n2 to 5 years of experience working with a Managed Services Provider\r\nThe ideal candidate will hold aBachelor'sdegree or equivalent professional certifications\r\nAdvanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage\r\nPreviousexperience with Hybrid & Cloud environments\r\nProven ability tooperateMS 365, Exchange, Intune, Entra ID (Azure AD)\r\nStrong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)\r\nFamiliarity with Active Directory & Group Policy\r\nBasic networking skills\r\nSome Hedge Fund or Alternative Investment industry experience is strongly preferred\r\nQualifications\r\nA minimum of four years of desktop support / end user technical support experience\r\nCandidate must be client-focused, comfortable interfacing with executive clients and able tomaintaina high levelof service\r\nExcellent verbal and written communication skills and the ability to be prompt and courteous\r\nStrong attention to detail, multitasking skills, and sense of teamwork\r\nAbility to work in a fast-paced & dynamic environment\r\nJ-18808-Ljbffr","company":"Resumexrays","rawCompany":"resumexrays","city":"Los Angeles","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-25T00:40:32.325Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Engineer","description":"Position Overview\r\nAlign seeks a highly experienced and motivated Desktop Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.\r\nThis is a hybrid role requiring onsite presence four days per week at client sites.\r\nYou willbe requiredtoparticipatein a rotational on-call schedule that includes overnights and weekends\r\nThis is a full-time position offering full benefits, a salary in the $80K to $95K range.\r\nResponsibilities\r\nProvide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations\r\nProvide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users\r\nWork closely with clientspossessingvarying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop,connectivity,and desktop applications (Microsoft Office / O365)\r\nInstall,upgrade,and remove desktop applications / user workstations\r\nTroubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order andoperatingefficiently\r\nPreferred Qualifications\r\n2 to 5 years of experience working with a Managed Services Provider\r\nThe ideal candidate will hold aBachelor'sdegree or equivalent professional certifications\r\nAdvanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage\r\nPreviousexperience with Hybrid & Cloud environments\r\nProven ability tooperateMS 365, Exchange, Intune, Entra ID (Azure AD)\r\nStrong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)\r\nFamiliarity with Active Directory & Group Policy\r\nBasic networking skills\r\nSome Hedge Fund or Alternative Investment industry experience is strongly preferred\r\nQualifications\r\nA minimum of four years of desktop support / end user technical support experience\r\nCandidate must be client-focused, comfortable interfacing with executive clients and able tomaintaina high levelof service\r\nExcellent verbal and written communication skills and the ability to be prompt and courteous\r\nStrong attention to detail, multitasking skills, and sense of teamwork\r\nAbility to work in a fast-paced & dynamic environment\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T00:40:32.325Z","dateModified":"2026-06-25T00:40:32.325Z","hiringOrganization":{"@type":"Organization","name":"Resumexrays","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"32a3bbfdbfcb2193e42f754d"},"url":"https://jobsearcher.com/jobs/32a3bbfdbfcb2193e42f754d"}}