ServiceNow Technical Lead

Experience: 10 to 12 years experienced in administration/implementation/configuration of an ITSM, ITOM solution in medium to large organization 7 to 10 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM) Experienced in ITIL Process Definition, Integration Solutions, Mid server configurations, Converting Business Requirements into Technical Solutions Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer’s in house team. Lead at least a couple of Implementation projects in different ServiceNow core modules and 1 complete Implementation lifecycle for ServiceNow Experience in supporting production system Liaise with end users to address their queries swiftly. Must be able to document the work done and create handover document to service management team Must be hands on in ITSM and ITOM. Adept in creating reports as per the requirement. Performance analytics included. Certifications – Certified application developer, Certified implementation specialist – ITSM. Job Type: Full-time Pay: $113,043.00 - $130,000.00 per year Work Location: In person