{"schemaVersion":"jobsearcher.job.v1","id":"326b2f9c74df478407ccbf14","url":"https://jobsearcher.com/jobs/326b2f9c74df478407ccbf14","canonicalUrl":"https://jobsearcher.com/jobs/326b2f9c74df478407ccbf14","title":"Technical Support Engineer","description":"We are working with a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. This organization is renowned for redefining ingenuity through its deep customer and domain knowledge, enabling the delivery of systems engineering and integration offerings for large, complex projects, primarily serving the U.S. federal government.The Role Provide Tier 2 and Tier 3 deskside end user support, including imaging, deployment, and asset management. Ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. Support computer hardware, software, network connectivity, system/application access, and telecommunications systems. Manage mass imaging pipelines, high-volume onboarding preparations, and equipment moves. Perform and oversee IMAC procedures and lifecycle refresh activities across the enterprise. Collaborate with Tier 3 teams to troubleshoot complex, environmental issues affecting enterprise laptops and desktops.What You'll Need High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment. Ability to obtain and maintain a public trust requiring U.S. Citizenship. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom. Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues. Strong leadership and coaching skills to inspire team members. Experience with database tools, ticketing systems, and IT service management (ITSM) tools.What's On Offer Opportunity to work with cutting-edge technology and complex projects. Collaborative team environment with advanced troubleshooting opportunities. Contribute to mission-critical services for the U.S. federal government.Apply via Haystack today!","company":"Haystack","rawCompany":"haystack","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-10-12T08:05:15.972Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"We are working with a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. This organization is renowned for redefining ingenuity through its deep customer and domain knowledge, enabling the delivery of systems engineering and integration offerings for large, complex projects, primarily serving the U.S. federal government.The Role Provide Tier 2 and Tier 3 deskside end user support, including imaging, deployment, and asset management. Ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. Support computer hardware, software, network connectivity, system/application access, and telecommunications systems. Manage mass imaging pipelines, high-volume onboarding preparations, and equipment moves. Perform and oversee IMAC procedures and lifecycle refresh activities across the enterprise. Collaborate with Tier 3 teams to troubleshoot complex, environmental issues affecting enterprise laptops and desktops.What You'll Need High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment. Ability to obtain and maintain a public trust requiring U.S. Citizenship. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom. Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues. Strong leadership and coaching skills to inspire team members. Experience with database tools, ticketing systems, and IT service management (ITSM) tools.What's On Offer Opportunity to work with cutting-edge technology and complex projects. Collaborative team environment with advanced troubleshooting opportunities. Contribute to mission-critical services for the U.S. federal government.Apply via Haystack today!","datePosted":"2026-10-12T08:05:15.972Z","dateModified":"2026-10-12T08:05:15.972Z","hiringOrganization":{"@type":"Organization","name":"Haystack","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"326b2f9c74df478407ccbf14"},"url":"https://jobsearcher.com/jobs/326b2f9c74df478407ccbf14"}}