{"schemaVersion":"jobsearcher.job.v1","id":"322513cfab8eb4ccade16db7","url":"https://jobsearcher.com/jobs/322513cfab8eb4ccade16db7","canonicalUrl":"https://jobsearcher.com/jobs/322513cfab8eb4ccade16db7","title":"CMDB Engineer - Remote","description":"Job Posting:\nSince 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.\nCMDB Engineer\nFerguson is seeking a highly skilled CMDB Engineer to join our IT Service Management team. This role is responsible for the administration, accuracy, and automation of the Configuration Management Database (CMDB) within our ITSM platform. The ideal candidate brings strong technical expertise working with Device42, a passion for data quality, and the ability to collaborate effectively across teams.\nLocation: This role is approved to be fully remote and can be based anywhere in the United States.\nDuties and Responsibilities:\nServe as the CMDB Owner and Subject Matter Expert, leading the overall strategy, governance, health, and continual improvement of the CMDB.\nAct as the primary point of contact for CMDB-related initiatives, partnering effectively with technical teams, business customers, vendors, and leadership across the organization.\nProvide proactive, timely, and transparent communication on CMDB initiatives, issues, risks, progress, and outcomes.\nLead CMDB governance efforts, ensuring the integrity, accuracy, completeness, and usability of configuration items (CIs) and their relationships.\nDesign, implement, and maintain automated CMDB discovery, data collection, reconciliation, and maintenance processes using APIs, integrations, AI capabilities, and custom solutions.\nDrive CMDB maturity by identifying data quality gaps, recommending improvements, and implementing scalable solutions.\nCollaborate with infrastructure, application, security, network, asset management, and service management teams to establish and maintain accurate service and configuration relationships.\nDevelop and support ITSM applications, integrations, workflows, and automation with external systems.\nProvide production support, troubleshoot sophisticated issues, and lead resolution efforts related to CMDB and supporting technologies.\nCreate and maintain comprehensive documentation, standards, procedures, and governance frameworks.\nDeliver training, mentorship, and guidance to technical teams and collaborators on CMDB standards and processes.\nKnow the latest with industry trends, ITSM standard processes, AI technologies, and emerging CMDB solutions.\nPerform other ITSM-related duties as assigned.\nQualifications and Requirements:\n5+ years of hands-on CMDB administration and governance experience, preferably within ServiceNow and/or Device42.\nDemonstrated expertise in CMDB architecture, data modeling, CI relationships, service mapping, discovery, and configuration management best practices.\nSolid experience with Device42 discovery, dependency mapping, infrastructure inventory management, and CMDB data reconciliation.\nExperience integrating and maintaining CMDB data across ServiceNow, Device42, asset management platforms, cloud environments, and other enterprise systems.\nSolid understanding of ITIL processes, particularly Configuration Management, Incident Management, Change Management, and Asset Management.\nExperience designing and implementing CMDB integrations, APIs, automation solutions, and data quality controls.\nExperience using AI technologies, including Generative AI, predictive analytics, intelligent automation, or AI agents, is highly desirable.\nProven ability to independently lead complex initiatives, influence business customers, and get results with minimal supervision.\nExceptional verbal and written communication skills with a demonstrated ability to communicate effectively across all levels of the organization, including technical teams, business leaders, and executives.\nStrong relationship-building and collaboration skills with a customer-focused mentality and commitment to service excellence.\nDemonstrated ability to provide regular status updates, communicate risks and issues proactively, and maintain full transparency throughout project lifecycles.\nBachelor's degree in information systems, Computer Science, Information Technology, or equivalent work experience.\nProficiency with Microsoft Office products and technical documentation tools.\nHigh degree of professionalism, accountability, adaptability, and ethical conduct.\nWillingness to support evolving business needs, including occasional travel.\nKey Success Factors\nThe ideal candidate will be a CMDB expert who takes ownership, leads initiatives from concept to completion, builds strong partnerships across the business, communicates proactively, and drives transparency through timely updates, clear documentation, and effective stakeholder engagement. This individual must be comfortable working independently while influencing and collaborating with teams at all levels of the organization.\nAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!\nPay Range:\nActual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.\n$5,444.76 - $9,537.00\nEstimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.\nThis role is Bonus or Incentive Plan eligible.\nFerguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.\nThe Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.\nFerguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.\nEqual Employment Opportunity and Reasonable Accommodation Information","company":"Ferguson","rawCompany":"ferguson","city":"Henrico","state":"VA","isRemote":true,"isActive":false,"createdAt":"2026-08-10T15:10:53.995Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CMDB Engineer - Remote","description":"Job Posting:\nSince 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.\nCMDB Engineer\nFerguson is seeking a highly skilled CMDB Engineer to join our IT Service Management team. This role is responsible for the administration, accuracy, and automation of the Configuration Management Database (CMDB) within our ITSM platform. The ideal candidate brings strong technical expertise working with Device42, a passion for data quality, and the ability to collaborate effectively across teams.\nLocation: This role is approved to be fully remote and can be based anywhere in the United States.\nDuties and Responsibilities:\nServe as the CMDB Owner and Subject Matter Expert, leading the overall strategy, governance, health, and continual improvement of the CMDB.\nAct as the primary point of contact for CMDB-related initiatives, partnering effectively with technical teams, business customers, vendors, and leadership across the organization.\nProvide proactive, timely, and transparent communication on CMDB initiatives, issues, risks, progress, and outcomes.\nLead CMDB governance efforts, ensuring the integrity, accuracy, completeness, and usability of configuration items (CIs) and their relationships.\nDesign, implement, and maintain automated CMDB discovery, data collection, reconciliation, and maintenance processes using APIs, integrations, AI capabilities, and custom solutions.\nDrive CMDB maturity by identifying data quality gaps, recommending improvements, and implementing scalable solutions.\nCollaborate with infrastructure, application, security, network, asset management, and service management teams to establish and maintain accurate service and configuration relationships.\nDevelop and support ITSM applications, integrations, workflows, and automation with external systems.\nProvide production support, troubleshoot sophisticated issues, and lead resolution efforts related to CMDB and supporting technologies.\nCreate and maintain comprehensive documentation, standards, procedures, and governance frameworks.\nDeliver training, mentorship, and guidance to technical teams and collaborators on CMDB standards and processes.\nKnow the latest with industry trends, ITSM standard processes, AI technologies, and emerging CMDB solutions.\nPerform other ITSM-related duties as assigned.\nQualifications and Requirements:\n5+ years of hands-on CMDB administration and governance experience, preferably within ServiceNow and/or Device42.\nDemonstrated expertise in CMDB architecture, data modeling, CI relationships, service mapping, discovery, and configuration management best practices.\nSolid experience with Device42 discovery, dependency mapping, infrastructure inventory management, and CMDB data reconciliation.\nExperience integrating and maintaining CMDB data across ServiceNow, Device42, asset management platforms, cloud environments, and other enterprise systems.\nSolid understanding of ITIL processes, particularly Configuration Management, Incident Management, Change Management, and Asset Management.\nExperience designing and implementing CMDB integrations, APIs, automation solutions, and data quality controls.\nExperience using AI technologies, including Generative AI, predictive analytics, intelligent automation, or AI agents, is highly desirable.\nProven ability to independently lead complex initiatives, influence business customers, and get results with minimal supervision.\nExceptional verbal and written communication skills with a demonstrated ability to communicate effectively across all levels of the organization, including technical teams, business leaders, and executives.\nStrong relationship-building and collaboration skills with a customer-focused mentality and commitment to service excellence.\nDemonstrated ability to provide regular status updates, communicate risks and issues proactively, and maintain full transparency throughout project lifecycles.\nBachelor's degree in information systems, Computer Science, Information Technology, or equivalent work experience.\nProficiency with Microsoft Office products and technical documentation tools.\nHigh degree of professionalism, accountability, adaptability, and ethical conduct.\nWillingness to support evolving business needs, including occasional travel.\nKey Success Factors\nThe ideal candidate will be a CMDB expert who takes ownership, leads initiatives from concept to completion, builds strong partnerships across the business, communicates proactively, and drives transparency through timely updates, clear documentation, and effective stakeholder engagement. This individual must be comfortable working independently while influencing and collaborating with teams at all levels of the organization.\nAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!\nPay Range:\nActual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.\n$5,444.76 - $9,537.00\nEstimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.\nThis role is Bonus or Incentive Plan eligible.\nFerguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.\nThe Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.\nFerguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.\nEqual Employment Opportunity and Reasonable Accommodation Information","datePosted":"2026-08-10T15:10:53.995Z","dateModified":"2026-08-10T15:10:53.995Z","hiringOrganization":{"@type":"Organization","name":"Ferguson","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Henrico","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"322513cfab8eb4ccade16db7"},"url":"https://jobsearcher.com/jobs/322513cfab8eb4ccade16db7"}}