Patient Advocacy Specialist I - Digitech - Remote

The Patient Advocacy Specialist I serves as the primary point of contact for patients seeking assistance with their medical claim needs. This role is responsible for addressing patient inquiries, resolving concerns, and guiding patients through the medical claims process. The Specialist ensures patients have a positive experience and are well-informed about their claim options, benefits, and available services, while thriving in a fast-paced environment.100% remote job opportunity. The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical ProductsDigitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.Organizational ImpactIn this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.Essential Duties And ResponsibilitiesHandle a variety of inbound and outbound calls from patients regarding healthcare questions and concernsProvide first-call resolution whenever possibleNavigate multiple systems to gather and verify information, resolving questions, issues, and requestsDe-escalate tense situations and turn them into constructive, solution-focused conversationsBuild rapport with callers using a friendly, courteous, and professional approachVerify and update patient demographic information in the system as neededMaintain full compliance with all laws and regulations, including HIPAAManage calls in a timely manner while maintaining quality and accuracy standardsProvide timely and empathetic assistance to patients regarding medical claim concerns, insurance questions, and general inquiriesActively listen to patient concerns and offer appropriate solutions while navigating complex healthcare and insurance systemsGuide patients in understanding payment options, insurance claim status, and required forms for the claims processAccurately document patient interactions and maintain detailed case recordsGather and record patient feedback to help improve services and identify opportunities for process improvementsCollaborate with internal and external stakeholders to ensure efficient problem resolution and accurate communicationFollow up with patients to confirm resolution of issues and satisfaction with servicesResolve complaints, problems, and inquiries to ensure patient satisfactionAdhere to all HIPAA privacy policies and procedures, ensuring the confidentiality and security of sensitive patient information at all timesMaintain consistent compliance with company attendance policiesPerform other related duties as assignedMinimum QualificationsEducationHigh School Diploma or equivalent requiredAssociates degree or equivalent preferredExperience1–2 years of experience in customer service, healthcare, or patient advocacy (preferred)Familiarity with insurance processes, medical terminology, and healthcare regulationsProficiency with call center software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook)Bilingual skills preferred (e.g., fluency in English and Spanish)Knowledge, Skills, AbilitiesExcellent verbal and written communication skillsStrong interpersonal skills with a professional demeanorStrong analytical and problem-solving abilitiesTime management and organizational skills, with the ability to prioritize effectivelyAbility to multitask and handle multiple responsibilities efficientlyCustomer service–focused, with a commitment to both internal and external clientsPositive, patient-centered attitudeAdaptability in a fast-paced environment\Ability to work independently with minimal supervisionProficiency in Microsoft Office Suite (Word, Excel, Outlook)Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.#digitech