customer support

Company Description Oxygen XL is a boutique firm specializing in outsourced accounts receivable (A/R) management and professional debt recovery services, founded in 2011. We are committed to providing exceptional customer service, leveraging technological innovation, and promoting fairness in all client interactions. Our team focuses on optimizing cash flow, streamlining financial processes, and preserving long-standing client relationships while ensuring compliance with federal and state regulations. Serving various industries nationwide, we offer expert solutions including analytics, skip tracing, private investigations, and credit reporting. Oxygen XL remains a trusted partner to businesses seeking efficient and respectful A/R management. Role Description This is a part-time, remote role for a Customer Support Specialist. The role involves assisting customers with inquiries, troubleshooting technical issues, ensuring customer satisfaction, and providing clear communication throughout the support process. The Customer Support Specialist will contribute to resolving customer concerns efficiently while upholding the company’s high standards for customer service and professional conduct. Qualifications Proficiency in Customer Support and a strong commitment to ensuring Customer SatisfactionExcellent Interpersonal Skills to build rapport with customers and resolve inquiries effectivelyExperience in providing Technical Support and troubleshooting issuesStrong Analytical Skills to assess problems and provide appropriate solutionsAbility to work independently in a remote environment with excellent time management skillsOutstanding written and verbal communication skillsPrior experience in accounts receivable management or financial services is a plusProficiency with CRM software and ticketing systems is desirable