IT Support Engineer
About LiveKitLiveKit is the default infrastructure layer for real-time AI — the platform that gives AI the ability to see, hear, and speak. From powering voice for millions of ChatGPT users to enabling drone teleoperation at Skydio and serving as the backbone for roughly 25% of 911 emergency calls in the U.S., LiveKit handles the real-time media layer that production AI applications depend on.Over 300,000 developers and 5,000+ companies — from leading AI labs to Fortune 500 enterprises — run production workloads on LiveKit. We've raised $181M from investors including Index Ventures, Altimeter Capital, and Salesforce Ventures, and we're growing fast.About This RoleWe are hiring an IT Support Engineer to own frontline IT support and endpoint operations at LiveKit, with a focus on building reliable, low-friction systems that help a distributed team move fast. This role sits at the intersection of support, identity, device management, and internal enablement.You'll be working primarily in an Okta, Workspace ONE, Slack, and Google Workspace stack. You'll partner closely with Security and Engineering to ensure our internal environment is secure by default, well-documented, and easy to operate.This is an individual contributor role with the ability to grow with the business as we scale our team, devices, and enterprise requirements.You'll Thrive Here If You:are obsessed with making the best product and experience for our customers and colleaguesare known as the go-to person for tackling tough, ambiguous problems and bringing order to chaoswork hard and can build and ship fast while caring deeply about polish, detail, and qualityare a fast learner who frequently picks up new tools, systems, and skillsWhat You'll DoIT Support and Internal EnablementOwn day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issuesProvide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning)Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experienceOperate a reliable ticketing and prioritization system, with clear communication and strong follow-throughIdentity, Access, and Endpoint OperationsAdminister and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patternsManage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygieneOwn laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposalPartner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction)SaaS Administration and Collaboration ToolingAdminister Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standardsAdminister Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needsImprove SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelinesSupport rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordinationCross-Functional Partnership and Continuous ImprovementPartner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflowsIdentify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systemsProvide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updatesWho You Are3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environmentHands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflowsHands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcementStrong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred)Excellent written and verbal communication skills — you can explain technical steps clearly and keep stakeholders informed without overloading themStrong ownership and judgment — you can prioritize, handle ambiguity, and build systems that reduce future workNice to HaveExperience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processesFamiliarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygieneScripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual workExperience supporting globally distributed teams, including logistics for hardware and device returnsOur Commitment to YouAn opportunity to build something truly impactful to the worldContribute to open source alongside world-class engineersCompetitive salary and equity packageHealth, dental, and vision benefitsFlexible vacation policyLiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.Compensation Range: $125K - $150K