Call Center Specialist

Call Center SpecialistThe Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices.Job Duties/Responsibilities:Scheduling Specialists possess organization and communication skills.Maintains emotional stability and calm disposition and has the ability to relate positively with all levels of professionals.Has the ability to adapt to flexible work schedules and frequent interruptions.Possesses willingness to improve where necessary.Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times.Exhibits professional appearance.Must be able to carry out specific assignments to successful conclusion.Has ability to problem solve and make decisions and escalate calls to triage or supervising personnel as appropriate.Other duties as assigned.Benefit & Rewards Highlights:A challenging and rewarding work environmentCompetitive compensation & generous paid time offExcellent medical, dental, vision and prescription drug plans401(K) with company match and discounted stock planSoFi student loan refinancing programTuition savings to continue your nursing education with Chamberlain UniversityCareer development opportunities within UHS and its 300+ subsidiaries!Pet insuranceQualifications Requirements:Job requires being careful about detail and thorough in completing work tasksExceptional telephone mannerExcellent interpersonal and communication skillsKnowledge of medical terminology and electronic patient management systemsKnowledge of administrative and clerical procedures and systems, and other office procedures and terminologyKnowledge of electronic equipment, computer hardware and software, including applicationsAbility to apply knowledge of office procedures and carry out tasks accordinglyAbility to use CPM/EMR system effectivelyAbility to type 35 wpm with 90% accuracyBe a self-starter with attention to detailMust be flexible, organized, and function well under pressureKnowledge of principles and processes for providing customer and personal servicesBi-lingual English/Spanish is a plusHigh School diploma or GED requiredMedical Office experience is a plusEEO Statement:All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.