{"schemaVersion":"jobsearcher.job.v1","id":"30e83b84358d6683bbd01ac5","url":"https://jobsearcher.com/jobs/30e83b84358d6683bbd01ac5","canonicalUrl":"https://jobsearcher.com/jobs/30e83b84358d6683bbd01ac5","title":"Customer Service","description":"The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook.\n\nKey Responsibilities:\n\nGuest Service & Hospitality\nGreet guests with a positive attitude and friendly demeanor.\nTake accurate orders, process payments, and ensure prompt service.\nDeliver food that meets KFC's quality and freshness standards.\nMaintain a professional appearance and follow uniform standards.\n\nFood Preparation & Safety\nPrepare and assemble food according to KFC standards and procedures.\nFollow all holding times, portion controls, and product rotation standards.\nEnsure proper use of equipment and report maintenance needs.\nFollow handwashing and sanitation procedures at all times.\n\nCleanliness & Organization\nMaintain clean work areas including lobby, kitchen, restrooms, and exterior.\nComplete cleaning tasks and checklists as assigned by the Shift Supervisor.\nFollow waste management and recycling procedures.\n\nTeamwork & Communication\nWork collaboratively with team members to meet shift goals.\nCommunicate effectively with supervisors and managers.\nSupport other areas of the restaurant as needed.\n\nExpectations:\n\nGreet Guests:\nEvery guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.\nUse polite and positive phrases such as:\n\"Hi, welcome to KFC! How are you today?\"\n\"Thank you for coming in! What can I get started for you?\"\n\nProvide Efficient Service:\nTake accurate orders quickly and confirm them clearly before processing.\nMaintain professionalism and a calm attitude, even during busy periods.\nEnsure that every order meets KFC quality and accuracy standards.\n\nImplement Upselling:\nOffer guests value items or upgrades that complement their order, using suggestive selling language. Examples:\n\"Would you like to make that a combo today?\"\n\"Would you like to add a dessert or drink to your meal?\"\n\"Our new chicken sandwich has been a favorite - would you like to try it today?\"\nUpselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance.\n\nClose with Appreciation:\nThank each guest sincerely and invite them back.\nExample: \"Thank you for choosing KFC! We'll see you next time.\"","company":"KFC","rawCompany":"kf","city":"Oceanside","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-15T13:21:47.812Z","occupations":[{"code":"35-3023.00","title":"Fast Food and Counter Workers","slug":"fast-food-and-counter-workers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"35-3031.00","title":"Waiters and Waitresses","slug":"waiters-and-waitresses"}],"industries":[{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722514","title":"Cafeterias, Grill Buffets, and Buffets","slug":"cafeterias-grill-buffets-and-buffets"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service","description":"The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook.\n\nKey Responsibilities:\n\nGuest Service & Hospitality\nGreet guests with a positive attitude and friendly demeanor.\nTake accurate orders, process payments, and ensure prompt service.\nDeliver food that meets KFC's quality and freshness standards.\nMaintain a professional appearance and follow uniform standards.\n\nFood Preparation & Safety\nPrepare and assemble food according to KFC standards and procedures.\nFollow all holding times, portion controls, and product rotation standards.\nEnsure proper use of equipment and report maintenance needs.\nFollow handwashing and sanitation procedures at all times.\n\nCleanliness & Organization\nMaintain clean work areas including lobby, kitchen, restrooms, and exterior.\nComplete cleaning tasks and checklists as assigned by the Shift Supervisor.\nFollow waste management and recycling procedures.\n\nTeamwork & Communication\nWork collaboratively with team members to meet shift goals.\nCommunicate effectively with supervisors and managers.\nSupport other areas of the restaurant as needed.\n\nExpectations:\n\nGreet Guests:\nEvery guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.\nUse polite and positive phrases such as:\n\"Hi, welcome to KFC! How are you today?\"\n\"Thank you for coming in! What can I get started for you?\"\n\nProvide Efficient Service:\nTake accurate orders quickly and confirm them clearly before processing.\nMaintain professionalism and a calm attitude, even during busy periods.\nEnsure that every order meets KFC quality and accuracy standards.\n\nImplement Upselling:\nOffer guests value items or upgrades that complement their order, using suggestive selling language. Examples:\n\"Would you like to make that a combo today?\"\n\"Would you like to add a dessert or drink to your meal?\"\n\"Our new chicken sandwich has been a favorite - would you like to try it today?\"\nUpselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance.\n\nClose with Appreciation:\nThank each guest sincerely and invite them back.\nExample: \"Thank you for choosing KFC! We'll see you next time.\"","datePosted":"2026-07-15T13:21:47.812Z","dateModified":"2026-07-15T13:21:47.812Z","hiringOrganization":{"@type":"Organization","name":"KFC","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oceanside","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"30e83b84358d6683bbd01ac5"},"url":"https://jobsearcher.com/jobs/30e83b84358d6683bbd01ac5"}}