{"schemaVersion":"jobsearcher.job.v1","id":"30c201c4cdf2bb2dcd5c7d9e","url":"https://jobsearcher.com/jobs/30c201c4cdf2bb2dcd5c7d9e","canonicalUrl":"https://jobsearcher.com/jobs/30c201c4cdf2bb2dcd5c7d9e","title":"Customer Service Representative","description":"*Job Title:* Call Center Customer Service Representative\n\n*Job Summary:*\nA Call Center Customer Service Representative handles incoming and outgoing customer calls, provides information about products and services, resolves customer concerns, and ensures a positive customer experience. The role requires excellent communication skills, patience, and the ability to manage a high volume of calls efficiently.\n\nKey Responsibilities\n\n* Answer inbound customer calls and respond to inquiries in a professional manner.\n* Make outbound calls for follow-ups, surveys, appointment confirmations, or customer support.\n* Resolve customer complaints, concerns, and service issues promptly.\n* Provide accurate information regarding products, services, billing, and company policies.\n* Document customer interactions, transactions, and resolutions in company systems.\n* Process orders, returns, exchanges, payments, and account updates.\n* Escalate complex issues to supervisors or specialized departments when necessary.\n* Meet call center performance goals, including call handling time, quality standards, and customer satisfaction metrics.\n* Maintain confidentiality of customer information and comply with company policies.\n* Stay current on company products, services, and procedures.\n\nQualifications\n\n* High school diploma or equivalent required.\n* Previous customer service or call center experience preferred.\n* Strong verbal communication and active listening skills.\n* Basic computer proficiency and data entry skills.\n* Ability to multitask while navigating multiple systems.\n* Strong problem-solving and conflict-resolution abilities.\n* Ability to work independently and as part of a team.\n\nSkills\n\n* Customer-focused mindset\n* Excellent phone etiquette\n* Attention to detail\n* Time management\n* Adaptability and flexibility\n* Professionalism and patience\n* Ability to remain calm under pressure\n\nPay: $17.00 - $19.00 per hour\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Employee assistance program\n* Flexible spending account\n* Health insurance\n* Health savings account\n* Life insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","company":"Flame Heating Cooling","rawCompany":"flame heating cooling","city":"Warren","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-03T20:14:21.064Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"*Job Title:* Call Center Customer Service Representative\n\n*Job Summary:*\nA Call Center Customer Service Representative handles incoming and outgoing customer calls, provides information about products and services, resolves customer concerns, and ensures a positive customer experience. The role requires excellent communication skills, patience, and the ability to manage a high volume of calls efficiently.\n\nKey Responsibilities\n\n* Answer inbound customer calls and respond to inquiries in a professional manner.\n* Make outbound calls for follow-ups, surveys, appointment confirmations, or customer support.\n* Resolve customer complaints, concerns, and service issues promptly.\n* Provide accurate information regarding products, services, billing, and company policies.\n* Document customer interactions, transactions, and resolutions in company systems.\n* Process orders, returns, exchanges, payments, and account updates.\n* Escalate complex issues to supervisors or specialized departments when necessary.\n* Meet call center performance goals, including call handling time, quality standards, and customer satisfaction metrics.\n* Maintain confidentiality of customer information and comply with company policies.\n* Stay current on company products, services, and procedures.\n\nQualifications\n\n* High school diploma or equivalent required.\n* Previous customer service or call center experience preferred.\n* Strong verbal communication and active listening skills.\n* Basic computer proficiency and data entry skills.\n* Ability to multitask while navigating multiple systems.\n* Strong problem-solving and conflict-resolution abilities.\n* Ability to work independently and as part of a team.\n\nSkills\n\n* Customer-focused mindset\n* Excellent phone etiquette\n* Attention to detail\n* Time management\n* Adaptability and flexibility\n* Professionalism and patience\n* Ability to remain calm under pressure\n\nPay: $17.00 - $19.00 per hour\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Employee assistance program\n* Flexible spending account\n* Health insurance\n* Health savings account\n* Life insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","datePosted":"2026-08-03T20:14:21.064Z","dateModified":"2026-08-03T20:14:21.064Z","hiringOrganization":{"@type":"Organization","name":"Flame Heating Cooling","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warren","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"30c201c4cdf2bb2dcd5c7d9e"},"url":"https://jobsearcher.com/jobs/30c201c4cdf2bb2dcd5c7d9e"}}