Development Operations Manager

Job Title: Development Operations ManagerReports to: Vice President Development and CommunicationsJob Type: Full-timePay: $62,000K (subject to change with experience and education)Program: Resource DevelopmentReporting Structure: Reports to the Vice President of DevelopmentPosition SummaryThe Development Operations Manager is a new position responsible for building, managing, and continuously improving the systems, processes, and data infrastructure that support effective fundraising. This role ensures that the Development team has accurate data, efficient workflows, and actionable insights to drive fundraising growth, donor engagement, and strong stewardship.The ideal candidate is detail-oriented, systems-minded, and collaborative—someone who enjoys making complex fundraising operations run smoothly while supporting relationship-driven fundraising.Equal Opportunity Employer: The Children's Place is an equal opportunity employer that makes employment decisions regarding individuals and employees based on their qualifications, without regard to race, religion, color, sex, gender identity, sexual orientation, age, national origin, ability, veteran status status, or other status protected by law.Our mission is to help children and families heal from life’s deepest hurts. We work to restore childhood. We tirelessly pursue, find and celebrate healing for young children in our community who have faced trauma, enabling children to lead happy, healthy, hopeful lives.This Is A Place For YouWe believe in resilience and the capacity to heal; our mission is to help children and families heal from life’s deepest hurts.We believe everyone has a unique life story, and we will listen and stand with those who have felt hurt and vulnerable.We believe everyone experiences pain. It is the expression of this pain and discomfort that allows for learning and growth.We believe people are our most vital asset, and healing occurs within the context of relationships. We will work to build an inclusive community where all people feel they are noticed and belong.We celebrate people from every color, race, ethnicity, place of origin, religion, age, gender, sexual orientation, gender identity and/or expression, socio-economic status, family structure, and those with differences in ability.We commit to hiring a workforce and recruiting board members to encourage the representation of all groups and perspectives. The children and families we serve deserve to enter a Place filled with people who reflect their own diversity.We commit to creating an environment where all people can say they are welcomed, respected, and safe to be themselves.Key ResponsibilitiesDevelopment Systems & Data ManagementOwn and manage Blackbaud Raisers’ EdgeEnsure data integrity and quality controlDevelop and document data entry standards and proceduresManage donor records, gift processing, acknowledgements and receipting workflowsOversee integrations between Blackbaud Raisers Edge and finance Reporting & AnalyticsProduce regular reports on fundraising performance, donor trends, pipelines, and retentionBuild reporting dashboards for the Development team, agency leadership and the Board of Directors Support forecasting, goal-setting and campaign analysisProcess Improvement & OperationsDesign and optimize Development workflows across annual giving, major gifts, grants, and eventsIdentify operational gaps and recommend solutions to improve efficiency and accuracyCreate and maintain process documentation, timelines, and internal calendarsSupport cross-functional collaboration with finance, programs and operationsCampaign & Fundraising SupportSupport fundraising campaigns, appeals, events, and donor stewardship effortsManage development calendars and ensure deadlines are metPartner with frontline fundraisers to support moves management and portfolio trackingCompliance & Best PracticesEnsure compliance with donor privacy standards and data protection policiesMaintain gift documentation and audit-ready recordsStay current on fundraising operations best practices and emerging toolsQualificationsRequired3–5 years of experience in development operations, fundraising operations, or nonprofit data managementStrong experience with nonprofit CRM/database systems, preferably Blackbaud Raisers’ EdgeHigh attention to detail and commitment to data accuracyAdvanced proficiency with Excel and reporting toolsAbility to manage multiple priorities, deadlines, and stakeholdersStrong written and verbal communication skillsPreferredExperience supporting major gifts and/or fundraisingFamiliarity with financial reconciliation and gift accounting processesExperience creating board-level dashboards or CEO reportsWorking ConditionsAbility to access multiple levels of the building. Responsible for client physical safety. Must understand and follow building security procedures. Business casual office attire. Exposure to childhood illnesses. Flu and COVID vaccination highly recommended. Exposure to sensitive client subject matter. Exposure to vicarious trauma. Therapy dog on siteDisclaimerOther duties will be required/requested for effective job performance. This is not a contract for employment but an outline of essential functions and expectations.