{"schemaVersion":"jobsearcher.job.v1","id":"308cd5657ab1bb6becbafc42","url":"https://jobsearcher.com/jobs/308cd5657ab1bb6becbafc42","canonicalUrl":"https://jobsearcher.com/jobs/308cd5657ab1bb6becbafc42","title":"Technical Support Engineer - Senior Technical Support Engineer","description":"Description\r\nThe Signature Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce.com's Signature Support handling and execution of Severity 1 and 2 cases, as well as, implementing and finding ways to prevent customer issues through proactive support and monitoring. The Signature Support team provides the highest level of support and expertise to some of our largest and most strategic accounts. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Signature Support team, the Signature Support Engineer (Technical) is technically competent, business oriented and highly customer centric.\r\nResponsibilities\r\nServe as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.\r\nSolve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues.\r\nUnderstand how Signature Support customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.\r\nProvide proactive support, including but not limited to proactive system/limit monitoring and communications, deep Splunk analysis, creating definitions for proactive alerts, working with Customer Centric Engineering and Technical Enablement teams on proactive tuning, and providing recommendations to minimize potential service disruptions.\r\nAdvocate Signature Support customer's priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with R&D on pilot programs.\r\nLead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.\r\nAssist developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.\r\nParticipate in Signature Support project work, including but not limited to envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional \"white glove\" support practices associated to incident prediction and prevention capabilities.\r\nServe as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach.\r\nCreate knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.\r\nHave familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.\r\nOrchestrate all Salesforce team efforts and ensure we are the single point of contact for all post sales support activities.\r\nRequired Skills/Experience\r\nDeep understanding of Salesforce multi-tenant architecture.\r\nBachelor's degree in computer science or equivalent experience.\r\n5+ years of prior experience in Technical Support and/or 3+ years of development experience (Senior role) 2+ Technical Support Engineer.\r\nCurrent Salesforce Administrator Certification.\r\nJava experience.\r\nDemonstrated analysis, problem solving and troubleshooting expertise.\r\nAbility to effectively prioritize and elevate customer issues as required.\r\nComfortable interacting with all levels of customer and SFDC management.\r\nAbility to multi-task and perform effectively under pressure.\r\nSolid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.\r\nUnderstanding of database concepts and data management (RDBMS) and SQL.\r\nSolid understanding of Object-Oriented design and core programming concepts.\r\nSolid knowledge of XML, preferably experience using server-to-server web services (SOAP / REST).\r\nStrong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java, .Net, SQL) software development.\r\nUnderstanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.\r\nDesired Skills/Experience\r\nSalesforce Certifications - Advanced Admin, App Builder, Platform Developer.\r\nVisualForce/Apex Knowledge.\r\nCRM domain knowledge.\r\nPrevious experience with Salesforce.com CRM and its technologies.\r\nJ-18808-Ljbffr","company":"B Capital","rawCompany":"b capital","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:42:41.820Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer - Senior Technical Support Engineer","description":"Description\r\nThe Signature Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce.com's Signature Support handling and execution of Severity 1 and 2 cases, as well as, implementing and finding ways to prevent customer issues through proactive support and monitoring. The Signature Support team provides the highest level of support and expertise to some of our largest and most strategic accounts. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Signature Support team, the Signature Support Engineer (Technical) is technically competent, business oriented and highly customer centric.\r\nResponsibilities\r\nServe as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.\r\nSolve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues.\r\nUnderstand how Signature Support customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.\r\nProvide proactive support, including but not limited to proactive system/limit monitoring and communications, deep Splunk analysis, creating definitions for proactive alerts, working with Customer Centric Engineering and Technical Enablement teams on proactive tuning, and providing recommendations to minimize potential service disruptions.\r\nAdvocate Signature Support customer's priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with R&D on pilot programs.\r\nLead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.\r\nAssist developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.\r\nParticipate in Signature Support project work, including but not limited to envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional \"white glove\" support practices associated to incident prediction and prevention capabilities.\r\nServe as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach.\r\nCreate knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.\r\nHave familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.\r\nOrchestrate all Salesforce team efforts and ensure we are the single point of contact for all post sales support activities.\r\nRequired Skills/Experience\r\nDeep understanding of Salesforce multi-tenant architecture.\r\nBachelor's degree in computer science or equivalent experience.\r\n5+ years of prior experience in Technical Support and/or 3+ years of development experience (Senior role) 2+ Technical Support Engineer.\r\nCurrent Salesforce Administrator Certification.\r\nJava experience.\r\nDemonstrated analysis, problem solving and troubleshooting expertise.\r\nAbility to effectively prioritize and elevate customer issues as required.\r\nComfortable interacting with all levels of customer and SFDC management.\r\nAbility to multi-task and perform effectively under pressure.\r\nSolid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.\r\nUnderstanding of database concepts and data management (RDBMS) and SQL.\r\nSolid understanding of Object-Oriented design and core programming concepts.\r\nSolid knowledge of XML, preferably experience using server-to-server web services (SOAP / REST).\r\nStrong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java, .Net, SQL) software development.\r\nUnderstanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.\r\nDesired Skills/Experience\r\nSalesforce Certifications - Advanced Admin, App Builder, Platform Developer.\r\nVisualForce/Apex Knowledge.\r\nCRM domain knowledge.\r\nPrevious experience with Salesforce.com CRM and its technologies.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:42:41.820Z","dateModified":"2026-07-04T02:42:41.820Z","hiringOrganization":{"@type":"Organization","name":"B Capital","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"308cd5657ab1bb6becbafc42"},"url":"https://jobsearcher.com/jobs/308cd5657ab1bb6becbafc42"}}