{"schemaVersion":"jobsearcher.job.v1","id":"306d3f27f8b8f622b85e7a0e","url":"https://jobsearcher.com/jobs/306d3f27f8b8f622b85e7a0e","canonicalUrl":"https://jobsearcher.com/jobs/306d3f27f8b8f622b85e7a0e","title":"Client Services Representative","description":"Primary Purpose of the Job\n\nThe service liaison between the client and Omni Data Retrieval. Delivers exceptional customer service by addressing client inquiries, resolving issues efficiently, and ensuring client satisfaction, while also building strong client relationships, supporting client retention, and contributing to the overall success of the business by promoting a positive client experience.\n\nSupervisory Responsibility\n\nDoes not directly supervise team members.\n\nEssential Duties\n\nDevelop and maintain positive client relationships by working as part of a team to manage inbound and outbound client calls and emails in a professional manner and per training guidelines.\nUtilize resources to personalize interactions with clients while using a proactive and positive approach.\nRespond promptly to incoming calls, voicemails, and email inquiries.\nResolve requests, problems, orders, and technical issues promptly and accurately to retain our clients' service and loyalty.\nKeep leadership informed of issues or inquiries that indicate potential client dissatisfaction.\nProvide additional service recommendations for existing accounts.\nAccepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and growth.\nShort-term account management responsibilities on an as needed basis.\nStay informed of current policies and procedures.\nContinue professional development through ongoing training and education, along with cross training to aid other operational departments.\nOther duties as assigned.\n\nRequired Skills:\n\nSelf-motivated, eager to take initiative, and committed to delivering exceptional client experiences.\nPositive team play with excellent interpersonal skills to engage professionally with clients and business units.\nStrong written and verbal communication, problem solving, and multi-tasking abilities.\nIntermediate proficiency in Microsoft Suite with the ability to interpret reports and provide insight to clients.\n\nRequired Education and Experience\n\nHigh school diploma or GED equivalent\n1-2 years' experience in client service and data entry.\n\nPhysical and Mental Demands\n\nMaintain a professional demeanor, attitude, and appearance.\nProlonged periods of sitting and standing at a desk and while working on a computer.\nAbility to lift up to 10 pounds on an occasional basis.\nRegular and predictable attendance.\nRegular interaction with other team members, including spontaneous and planned video meetings.\nAbility to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations.\nAbility to simultaneously manage multiple interaction channels including phone calls, emails, and chats while maintaining a high level of quality and productivity.\nAbility to work any shift and required overtime based on business needs.\n\nThis job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.","company":"Verifiedcredentials1","rawCompany":"verifiedcredentials1","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-06T13:28:47.232Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Representative","description":"Primary Purpose of the Job\n\nThe service liaison between the client and Omni Data Retrieval. Delivers exceptional customer service by addressing client inquiries, resolving issues efficiently, and ensuring client satisfaction, while also building strong client relationships, supporting client retention, and contributing to the overall success of the business by promoting a positive client experience.\n\nSupervisory Responsibility\n\nDoes not directly supervise team members.\n\nEssential Duties\n\nDevelop and maintain positive client relationships by working as part of a team to manage inbound and outbound client calls and emails in a professional manner and per training guidelines.\nUtilize resources to personalize interactions with clients while using a proactive and positive approach.\nRespond promptly to incoming calls, voicemails, and email inquiries.\nResolve requests, problems, orders, and technical issues promptly and accurately to retain our clients' service and loyalty.\nKeep leadership informed of issues or inquiries that indicate potential client dissatisfaction.\nProvide additional service recommendations for existing accounts.\nAccepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and growth.\nShort-term account management responsibilities on an as needed basis.\nStay informed of current policies and procedures.\nContinue professional development through ongoing training and education, along with cross training to aid other operational departments.\nOther duties as assigned.\n\nRequired Skills:\n\nSelf-motivated, eager to take initiative, and committed to delivering exceptional client experiences.\nPositive team play with excellent interpersonal skills to engage professionally with clients and business units.\nStrong written and verbal communication, problem solving, and multi-tasking abilities.\nIntermediate proficiency in Microsoft Suite with the ability to interpret reports and provide insight to clients.\n\nRequired Education and Experience\n\nHigh school diploma or GED equivalent\n1-2 years' experience in client service and data entry.\n\nPhysical and Mental Demands\n\nMaintain a professional demeanor, attitude, and appearance.\nProlonged periods of sitting and standing at a desk and while working on a computer.\nAbility to lift up to 10 pounds on an occasional basis.\nRegular and predictable attendance.\nRegular interaction with other team members, including spontaneous and planned video meetings.\nAbility to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations.\nAbility to simultaneously manage multiple interaction channels including phone calls, emails, and chats while maintaining a high level of quality and productivity.\nAbility to work any shift and required overtime based on business needs.\n\nThis job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.","datePosted":"2026-09-06T13:28:47.232Z","dateModified":"2026-09-06T13:28:47.232Z","hiringOrganization":{"@type":"Organization","name":"Verifiedcredentials1","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"306d3f27f8b8f622b85e7a0e"},"url":"https://jobsearcher.com/jobs/306d3f27f8b8f622b85e7a0e"}}