Vice President, Service Delivery

Vice President, Service DeliveryAbout the CompanyForward-thinking architecture & technology firmIndustry Architecture & PlanningType Privately HeldAbout the RoleThe Company is seeking a Vice President for Service Delivery to lead and oversee the operations of professional and managed services teams. The successful candidate will be responsible for shaping organizational strategy to align with long-term corporate goals, fostering a collaborative team culture, and developing comprehensive training programs and performance benchmarks. Key duties include optimizing resource allocation, collaborating with technical leads to improve service delivery processes, and supporting pre-sales activities. The role also involves driving internal IT improvements, budget optimization initiatives, and innovating new productized offerings.Applicants must have a Bachelor of Science in Architecture Technology or a related field, with a minimum of 10 years' experience in service delivery roles, and a preference for 15 years. The role requires proven leadership experience at the VP level, strong strategic planning, and team management skills. Technical proficiency to collaborate with engineering teams, experience in developing training paths, and the ability to manage client escalations are essential. The ideal candidate will be adept at optimizing resource utilization and improving customer satisfaction, and will have the capability to enhance the organizational culture and engagement within an on-site workforce.Travel Percent Less than 10%FunctionsOperations