{"schemaVersion":"jobsearcher.job.v1","id":"300f9e3cdde53eed80d5c148","url":"https://jobsearcher.com/jobs/300f9e3cdde53eed80d5c148","canonicalUrl":"https://jobsearcher.com/jobs/300f9e3cdde53eed80d5c148","title":"Planning Manager, Intake and Program Operations","description":"About the Role\nWe are looking for a Planning Manager to build and run a centralized intake function for a fast moving operations team. This is a high visibility role for someone who thrives on turning fragmented, ad hoc requests into a clean, well governed process. You will be the single front door for all incoming work, initiatives, and cross functional asks, and you will represent the team when it needs to submit requests into other groups across the business. Much of this work is driven through influence and relationship building rather than formal authority, so you will need to combine strong operational discipline with the credibility to align stakeholders who do not report to you. If you enjoy standing up new processes, bringing order to ambiguity, and giving leadership clear visibility into demand, this role is for you.\n\nWhat You'll Do\nOwn and operate a single, unified intake front door end to end, serving as the one point of entry for all incoming requests, initiative submissions, and cross functional asks.\nDrive alignment across multiple sub functions to consolidate separate, fragmented intake processes into one unified front door, building trust and demonstrating value along the way.\nTriage and qualify every inbound submission, flag duplicates and gaps, and package well scoped submissions for hand off to the planning function, serving as the primary feed into planning without owning prioritization or the roadmap.\nDefine and maintain intake standards, SLAs, and qualification criteria so that the front door consistently produces clean, decision ready submissions rather than raw, unscoped requests.\nOwn the outbound submission process into other front doors across the business, submitting, tracking, and following through on the team's asks from request through resolution.\nServe as the primary point of contact and relationship owner with the external teams the function regularly depends on, representing its interests and maintaining those relationships over time.\nTrack status and commitments on every outbound ask, escalate stalled requests, and maintain a clear, current view for leadership of what has been asked, of whom, and where it stands.\nBuild and maintain reporting on intake volume, request types, turnaround time, and bottlenecks, giving leadership pattern level visibility into demand.\nContinuously improve the front door operating model, identifying friction points in how work enters and exits the function and evolving the process as the team's footprint grows.\n\nQualifications\nProven experience owning intake, program operations, or business operations processes end to end in a fast paced, high growth environment.\nA track record of consolidating fragmented or ad hoc processes into a single, well governed system.\nStrong ability to drive alignment and influence outcomes across cross functional teams without relying on formal authority.\nExcellent triage and prioritization judgment, with the ability to scope and qualify requests quickly and accurately.\nExperience defining and enforcing standards, SLAs, and qualification criteria.\nComfort operating in ambiguity, building structure where little exists, and iterating on process as needs evolve.\nStrong reporting and analytical skills, including the ability to turn operational data into clear, pattern level insight for leadership.\nExcellent written and verbal communication and stakeholder management skills.\n\nPreferred Qualifications\nExperience in trust and safety, risk, or a similar operations function.\nBackground at a marketplace, platform, or other high growth technology company.\nFamiliarity with intake or workflow management tools and reporting or dashboarding tools.\nExperience serving as a relationship owner or single point of contact across dependent teams.\n\nKey Details\nStart Date: August 2026\nContract Duration: Approximately a 6 month contract running through March 1, 2027, with possibility of extension\nSchedule: Full-time, 40 hours per week\nLocation: Remote, aligned to Pacific Time.\nCompensation: $85-$110 per hour (W2)","company":"Maleda Tech","rawCompany":"maleda tech","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-11T16:31:34.070Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Planning Manager, Intake and Program Operations","description":"About the Role\nWe are looking for a Planning Manager to build and run a centralized intake function for a fast moving operations team. This is a high visibility role for someone who thrives on turning fragmented, ad hoc requests into a clean, well governed process. You will be the single front door for all incoming work, initiatives, and cross functional asks, and you will represent the team when it needs to submit requests into other groups across the business. Much of this work is driven through influence and relationship building rather than formal authority, so you will need to combine strong operational discipline with the credibility to align stakeholders who do not report to you. If you enjoy standing up new processes, bringing order to ambiguity, and giving leadership clear visibility into demand, this role is for you.\n\nWhat You'll Do\nOwn and operate a single, unified intake front door end to end, serving as the one point of entry for all incoming requests, initiative submissions, and cross functional asks.\nDrive alignment across multiple sub functions to consolidate separate, fragmented intake processes into one unified front door, building trust and demonstrating value along the way.\nTriage and qualify every inbound submission, flag duplicates and gaps, and package well scoped submissions for hand off to the planning function, serving as the primary feed into planning without owning prioritization or the roadmap.\nDefine and maintain intake standards, SLAs, and qualification criteria so that the front door consistently produces clean, decision ready submissions rather than raw, unscoped requests.\nOwn the outbound submission process into other front doors across the business, submitting, tracking, and following through on the team's asks from request through resolution.\nServe as the primary point of contact and relationship owner with the external teams the function regularly depends on, representing its interests and maintaining those relationships over time.\nTrack status and commitments on every outbound ask, escalate stalled requests, and maintain a clear, current view for leadership of what has been asked, of whom, and where it stands.\nBuild and maintain reporting on intake volume, request types, turnaround time, and bottlenecks, giving leadership pattern level visibility into demand.\nContinuously improve the front door operating model, identifying friction points in how work enters and exits the function and evolving the process as the team's footprint grows.\n\nQualifications\nProven experience owning intake, program operations, or business operations processes end to end in a fast paced, high growth environment.\nA track record of consolidating fragmented or ad hoc processes into a single, well governed system.\nStrong ability to drive alignment and influence outcomes across cross functional teams without relying on formal authority.\nExcellent triage and prioritization judgment, with the ability to scope and qualify requests quickly and accurately.\nExperience defining and enforcing standards, SLAs, and qualification criteria.\nComfort operating in ambiguity, building structure where little exists, and iterating on process as needs evolve.\nStrong reporting and analytical skills, including the ability to turn operational data into clear, pattern level insight for leadership.\nExcellent written and verbal communication and stakeholder management skills.\n\nPreferred Qualifications\nExperience in trust and safety, risk, or a similar operations function.\nBackground at a marketplace, platform, or other high growth technology company.\nFamiliarity with intake or workflow management tools and reporting or dashboarding tools.\nExperience serving as a relationship owner or single point of contact across dependent teams.\n\nKey Details\nStart Date: August 2026\nContract Duration: Approximately a 6 month contract running through March 1, 2027, with possibility of extension\nSchedule: Full-time, 40 hours per week\nLocation: Remote, aligned to Pacific Time.\nCompensation: $85-$110 per hour (W2)","datePosted":"2026-08-11T16:31:34.070Z","dateModified":"2026-08-11T16:31:34.070Z","hiringOrganization":{"@type":"Organization","name":"Maleda Tech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"300f9e3cdde53eed80d5c148"},"url":"https://jobsearcher.com/jobs/300f9e3cdde53eed80d5c148"}}