Call Center Supervisor - Licensed Esthetician (Direct Hire) (17008)

Adecco is hiring on behalf of a client company in the Mechanicsburg area for a Customer Care Supervisor. This role supports a prestigious Japanese beauty brand grounded in the philosophy of Wabi-Sabi—celebrating authenticity, balance, and natural beauty.This position is ideal for a licensed esthetician who is passionate about skincare, client experience, and people leadership—and who may be seeking to transition away from hands-on treatments while continuing to apply their professional expertise in a meaningful way.Position SummaryWe are seeking a Customer Care Supervisor with an active Esthetician License to lead a call center team delivering thoughtful, elevated customer experiences. This is a hands-on leadership role that blends customer service excellence, team development, and professional skincare knowledge.The successful candidate will coach and develop customer care representatives, oversee daily operations, and serve as the escalation point for complex skincare and service inquiries—bringing calm, expertise, and intention to every interaction.Key ResponsibilitiesLead and oversee daily call center team operations, ensuring KPIs and SLAs are consistently metCoach, mentor, and develop customer care team members in service excellence and skincare consultationsServe as the in-house esthetician subject matter expert for escalated customer concernsHandle complex customer escalations with professionalism, empathy, and brand-aligned guidanceSupport scheduling, reporting, performance management, and quality monitoringPartner with leadership to drive continuous improvement and elevate the overall customer experienceModel a service approach that reflects Wabi-Sabi values: simplicity, authenticity, and mindful careQualificationsActive Esthetician License (required)5+ years of experience in the skincare or beauty industry4+ years of customer service experience4+ years in a supervisory or people leadership roleStrong leadership, communication, coaching, and problem-solving skillsComfort working in a call center or structured customer care environmentDesire to apply skincare expertise without performing direct treatmentsPay Details: $50,000.00 to $55,000.00 per year Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.