{"schemaVersion":"jobsearcher.job.v1","id":"2fd70ef367f56552f75bbe32","url":"https://jobsearcher.com/jobs/2fd70ef367f56552f75bbe32","canonicalUrl":"https://jobsearcher.com/jobs/2fd70ef367f56552f75bbe32","title":"Customer Experience Associate (AMCSS)","description":"Job Description** $1,000 Hiring Bonus, Contact HR for Details**As a Customer Experience Associate at Military Clothing, you'll be responsible for helping our service members get the uniforms they need. You'll need to have an attention to detail and be a quick learner. With your expert knowledge, customers will be able to shop with confidence- knowing that you will be able to assist with sizing, finding pins, and anything else they will need. You'll remain up to date with any policy changes. Most importantly, you'll keep customers coming back with a positive attitude.\r\nWe offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan for qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.So, what can you expect as a Military Clothing associate at the Exchange?Greet every customer with eye contact and smile in your authentic way\r\nAcknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them\r\nComplete transactions accurately and efficiently while engaging customers in appropriate conversation\r\nHelp customers by following the proper procedure for bagging merchandise and moving large or heavy items\r\nWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!Job QualificationsAble to learn and adapt to current technology needs\r\nAble to think quickly on the spot to answer customer questions\r\nAble to lift 20 poundsWe offer the following benefits for this position:Holiday Premium Pay (Double Pay)\r\nMass Transportation Reimbursement\r\nAssociate Transfer Program (ATP)\r\nPaid Parental Leave\r\nPaid Military Leave\r\nPersonal Accident Insurance\r\nFMLA & Administrative Leave\r\nEmployee Assistance Program (EAP)\r\n*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.Additional Qualifications/RequirementsAdditional Qualifications/Requirements:Knowledge of military rank/insignias preferred\r\nWilling to cross-train and work in other areas of the store, as needed\r\nMust possess a welcoming and helpful attitude toward customers and other team members\r\nCash handling experience preferred\r\nExcellent communication skills\r\nBasic computer skills\r\nRetail experience preferredExample Schedule:\r\n* This isanIntermittentpositionwith hours that can range 0-34 weekly based on operational needs. Qualified applicants must be available for the shifts listed below. SATSUNMONTUEWEDTHUFRI0930-1630OFFOFFOFF1400-18301400-1830OFFOFFOFFOFF0930-16300930-16301400-18301400-1830Job QualificationsCompletion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.Major DutiesProvides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.\r\nProvides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.\r\nProvides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.\r\nActively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.\r\nOperates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.\r\nAssures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.\r\nPerforms other duties as assigned.Our FocusWe are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.Who We AreThe Army & Air Force Exchange Service, also known as \"the Exchange,\" is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.","company":"AAFES","rawCompany":"aafes","city":"Fort Irwin","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:24:16.714Z","occupations":[{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-2011.00","title":"Cashiers","slug":"cashiers"},{"code":"41-2021.00","title":"Counter and Rental Clerks","slug":"counter-and-rental-clerks"}],"industries":[{"code":"458110","title":"Clothing and Clothing Accessories Retailers","slug":"clothing-and-clothing-accessories-retailers"},{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"928110","title":"National Security","slug":"national-security"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Associate (AMCSS)","description":"Job Description** $1,000 Hiring Bonus, Contact HR for Details**As a Customer Experience Associate at Military Clothing, you'll be responsible for helping our service members get the uniforms they need. You'll need to have an attention to detail and be a quick learner. With your expert knowledge, customers will be able to shop with confidence- knowing that you will be able to assist with sizing, finding pins, and anything else they will need. You'll remain up to date with any policy changes. Most importantly, you'll keep customers coming back with a positive attitude.\r\nWe offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan for qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.So, what can you expect as a Military Clothing associate at the Exchange?Greet every customer with eye contact and smile in your authentic way\r\nAcknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them\r\nComplete transactions accurately and efficiently while engaging customers in appropriate conversation\r\nHelp customers by following the proper procedure for bagging merchandise and moving large or heavy items\r\nWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!Job QualificationsAble to learn and adapt to current technology needs\r\nAble to think quickly on the spot to answer customer questions\r\nAble to lift 20 poundsWe offer the following benefits for this position:Holiday Premium Pay (Double Pay)\r\nMass Transportation Reimbursement\r\nAssociate Transfer Program (ATP)\r\nPaid Parental Leave\r\nPaid Military Leave\r\nPersonal Accident Insurance\r\nFMLA & Administrative Leave\r\nEmployee Assistance Program (EAP)\r\n*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.Additional Qualifications/RequirementsAdditional Qualifications/Requirements:Knowledge of military rank/insignias preferred\r\nWilling to cross-train and work in other areas of the store, as needed\r\nMust possess a welcoming and helpful attitude toward customers and other team members\r\nCash handling experience preferred\r\nExcellent communication skills\r\nBasic computer skills\r\nRetail experience preferredExample Schedule:\r\n* This isanIntermittentpositionwith hours that can range 0-34 weekly based on operational needs. Qualified applicants must be available for the shifts listed below. SATSUNMONTUEWEDTHUFRI0930-1630OFFOFFOFF1400-18301400-1830OFFOFFOFFOFF0930-16300930-16301400-18301400-1830Job QualificationsCompletion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.Major DutiesProvides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.\r\nProvides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.\r\nProvides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.\r\nActively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.\r\nOperates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.\r\nAssures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.\r\nPerforms other duties as assigned.Our FocusWe are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.Who We AreThe Army & Air Force Exchange Service, also known as \"the Exchange,\" is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.","datePosted":"2026-08-08T01:24:16.714Z","dateModified":"2026-08-08T01:24:16.714Z","hiringOrganization":{"@type":"Organization","name":"AAFES","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fort Irwin","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2fd70ef367f56552f75bbe32"},"url":"https://jobsearcher.com/jobs/2fd70ef367f56552f75bbe32"}}