Desktop Support Technician | Tier 2 Deskside Support | Imaging | Windows 11 Upgrades | ServiceNow

Visa sponsorship is not available, now or in the near future, for this position.24 months contract ; May extend or convert to fulltimeMust be able to work 1st and 3rd shift. 1st shift hours 6:00 AM - 4:30 PM 3rd shift hours 6:00 PM - 5:00 AM. Assignment will start 1st shift but during busy season and needs candidate will need to be flexible to work 3rd shift hours as well.Job Description: To provide onsite deskside Tier 2 support performing the following duties:Primary Duties for this role:- Deploying new computers to replace old ones.- Upgrading to window 11 from 10- Imaging computers- Disposing of outdated assets- Strong Software skills: PowerShell, python, etc.- On your feet a lot- Must be able to lift 50 pounds- Metatarsal safety boots required first day- Lifting and moving printersAdditional details:- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Service Now, following KB articles for problem resolution, and following unit specific processes.- Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.- Maintains equipment, supplies, data supporting processes or operations.Job Requirements:- Knowledge of computing and networking concepts and fundamentals- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.- Knowledge of computer security policies and a general overall knowledge of computer security concepts- Ability to drive locally- 1 year or more IT experience preferred, but recent college graduates will be consideredEducation Requirements:- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent