{"schemaVersion":"jobsearcher.job.v1","id":"2fc5f04ceca4e43d9230d5ce","url":"https://jobsearcher.com/jobs/2fc5f04ceca4e43d9230d5ce","canonicalUrl":"https://jobsearcher.com/jobs/2fc5f04ceca4e43d9230d5ce","title":"Sr EBS Analyst | Master Data Lead","description":"At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an O&M Tier 1 Lead to run centralized user and application support for the client's Oracle Federal Financials help desk, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and drives the recurring reporting the client relies on. This is a designated key personnel position.\nKey Responsibilities\nLead the Tier 1 help desk team, serving as the central point of support for system issues, funds check errors, and transaction problems received through ServiceNow tickets, phone, email, and walk-ins.\nOversee user account management and administration across roughly 19,000 accounts.\nManage incident triage, categorization, research, and escalation for issues that cannot be resolved at Tier 1.\nEnsure all calls and requests are documented accurately in ServiceNow and that service level agreements are met.\nProduce and submit recurring reports, including weekly summaries, O&M reports, and monthly statistics drawn from ServiceNow.\nLead testing of the applications that support Tier 1 functions (for example, ALM, ServiceNow, FSMS).\nSupport audit requests by participating in meetings and providing documentation and data.\nCoordinate with Tier 2, the functional and program leads, and the client program office on escalations and process improvements.\nQualifications\nBachelor's degree.\nMinimum 6 years of related experience, with significant time leading help desk or application support operations.\nDemonstrated experience managing ticket queues, service levels, and a support team.\nExperience with ServiceNow (or similar ITSM platform) and user account administration.\nNice to Have\nExperience supporting Oracle Federal Financials users.\nFamiliarity with federal financial management environments and shared service operations.\nITIL certification or formal service management training.\nSecurity & Eligibility Requirements\nAbility to obtain and maintain a federal Public Trust (suitability) clearance\nMust be able to pass a federal background investigation and obtain client site access.\nU.S. Citizenship or Permanent Residency required (no visa sponsorship available)\nBenefits\nReferral Bonus\n(401k) Matching\nHolidays – Eleven\nTechnology Reimbursement\nShort-Term & Long-Term Disability\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)\n80% Employer Paid Health Care Plan (Medical, Dental & Vision)\nEqual Opportunity Employer Minority/Female/Veteran/Disability\nAll qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.\nOnly direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.","company":"I360technologies","rawCompany":"i360technologies","city":"Onancock","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T14:50:58.126Z","occupations":[],"industries":[],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr EBS Analyst | Master Data Lead","description":"At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an O&M Tier 1 Lead to run centralized user and application support for the client's Oracle Federal Financials help desk, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and drives the recurring reporting the client relies on. This is a designated key personnel position.\nKey Responsibilities\nLead the Tier 1 help desk team, serving as the central point of support for system issues, funds check errors, and transaction problems received through ServiceNow tickets, phone, email, and walk-ins.\nOversee user account management and administration across roughly 19,000 accounts.\nManage incident triage, categorization, research, and escalation for issues that cannot be resolved at Tier 1.\nEnsure all calls and requests are documented accurately in ServiceNow and that service level agreements are met.\nProduce and submit recurring reports, including weekly summaries, O&M reports, and monthly statistics drawn from ServiceNow.\nLead testing of the applications that support Tier 1 functions (for example, ALM, ServiceNow, FSMS).\nSupport audit requests by participating in meetings and providing documentation and data.\nCoordinate with Tier 2, the functional and program leads, and the client program office on escalations and process improvements.\nQualifications\nBachelor's degree.\nMinimum 6 years of related experience, with significant time leading help desk or application support operations.\nDemonstrated experience managing ticket queues, service levels, and a support team.\nExperience with ServiceNow (or similar ITSM platform) and user account administration.\nNice to Have\nExperience supporting Oracle Federal Financials users.\nFamiliarity with federal financial management environments and shared service operations.\nITIL certification or formal service management training.\nSecurity & Eligibility Requirements\nAbility to obtain and maintain a federal Public Trust (suitability) clearance\nMust be able to pass a federal background investigation and obtain client site access.\nU.S. Citizenship or Permanent Residency required (no visa sponsorship available)\nBenefits\nReferral Bonus\n(401k) Matching\nHolidays – Eleven\nTechnology Reimbursement\nShort-Term & Long-Term Disability\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)\n80% Employer Paid Health Care Plan (Medical, Dental & Vision)\nEqual Opportunity Employer Minority/Female/Veteran/Disability\nAll qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.\nOnly direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.","datePosted":"2026-08-03T14:50:58.126Z","dateModified":"2026-08-03T14:50:58.126Z","hiringOrganization":{"@type":"Organization","name":"I360technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Onancock","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2fc5f04ceca4e43d9230d5ce"},"url":"https://jobsearcher.com/jobs/2fc5f04ceca4e43d9230d5ce"}}