{"schemaVersion":"jobsearcher.job.v1","id":"2fc3d7bcc2e92bf85bd33d9f","url":"https://jobsearcher.com/jobs/2fc3d7bcc2e92bf85bd33d9f","canonicalUrl":"https://jobsearcher.com/jobs/2fc3d7bcc2e92bf85bd33d9f","title":"Manager, Technical Support","description":"The Company:\nGetac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies.\nWe are a team full of employees that believe in by working together we win together.\nWe offer a generous health care policy, PTO, and 401(K) with a 3% Contribution.\nWe believe in making a difference every day.\nWe offer performance- based bonuses.\nThe Position:\nGetac has an opportunity for a Technical Support Manager to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects.\nEssential Job Duties\nManages the Technical Support staff with the goal of aligning the team to improve the quality of end-user and dealer support services.\nProvides leardership, management, and prioritization and direction for the department.\nDevelops and implements plans to improve business processes for department.\nCustomer Services oriented, passionate to help resolve customer problems and increase customer satisfaction through service quality.\nMakes decisions, drive positive change and continous improvement\nDrives the use of internal reporting systems to monitor customer service trends, increases the levels of service knowledge base and ability to communicate with employees, end-users and 3rd party business vendors.\nEscalates technical issues in a timely manner when no known solutions are available and outside resources need to be utilized.\nCreates, maintains, and updates a database of technical documentation by product line/model for current and future use.\nResponsible for annual staff reviews, departmental performance, metrics, and technical reports\nProvides excellent phone etiquette for problem solving with end-users/customers and building of account relationships\n\nExperience & Education:\nSkill to communicate and train clients and staff over technical capabilities\nIn depth knowledge of Getac Video Solutions software, equipment and design\nExperience supporting end user installation, configuration, upgrade, and migration\nStrong team player with excellent interpersonal skills\nProficient in MS Excel, MS Word, MS PowerPoint, Outlook, Visio\nExcellent verbal and written skills\nBachelor’s degree in Information Technology or equivalent certifications and experience\nMinimum 3 years of experience within respective Public Safety technologies\nMinimum 5 years of experience of hardware & software troubleshooting\nTravel:\nMinimum Travel for Company meetings.\nThe Location:\nGetac is located in Irvine, CA but this position would be a position located in our Bloomington, MN office.\nWhy Should You Apply?\nGreat Benefits, interesting work\nReasonable Hours to preserve a positive work/life balance\nEngaging, supportive culture – we have FUN!\nNo outside recruiting is required\nGetac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.","company":"Getac","rawCompany":"getac","city":"Minneapolis","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-07-15T13:13:54.918Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Technical Support","description":"The Company:\nGetac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies.\nWe are a team full of employees that believe in by working together we win together.\nWe offer a generous health care policy, PTO, and 401(K) with a 3% Contribution.\nWe believe in making a difference every day.\nWe offer performance- based bonuses.\nThe Position:\nGetac has an opportunity for a Technical Support Manager to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects.\nEssential Job Duties\nManages the Technical Support staff with the goal of aligning the team to improve the quality of end-user and dealer support services.\nProvides leardership, management, and prioritization and direction for the department.\nDevelops and implements plans to improve business processes for department.\nCustomer Services oriented, passionate to help resolve customer problems and increase customer satisfaction through service quality.\nMakes decisions, drive positive change and continous improvement\nDrives the use of internal reporting systems to monitor customer service trends, increases the levels of service knowledge base and ability to communicate with employees, end-users and 3rd party business vendors.\nEscalates technical issues in a timely manner when no known solutions are available and outside resources need to be utilized.\nCreates, maintains, and updates a database of technical documentation by product line/model for current and future use.\nResponsible for annual staff reviews, departmental performance, metrics, and technical reports\nProvides excellent phone etiquette for problem solving with end-users/customers and building of account relationships\n\nExperience & Education:\nSkill to communicate and train clients and staff over technical capabilities\nIn depth knowledge of Getac Video Solutions software, equipment and design\nExperience supporting end user installation, configuration, upgrade, and migration\nStrong team player with excellent interpersonal skills\nProficient in MS Excel, MS Word, MS PowerPoint, Outlook, Visio\nExcellent verbal and written skills\nBachelor’s degree in Information Technology or equivalent certifications and experience\nMinimum 3 years of experience within respective Public Safety technologies\nMinimum 5 years of experience of hardware & software troubleshooting\nTravel:\nMinimum Travel for Company meetings.\nThe Location:\nGetac is located in Irvine, CA but this position would be a position located in our Bloomington, MN office.\nWhy Should You Apply?\nGreat Benefits, interesting work\nReasonable Hours to preserve a positive work/life balance\nEngaging, supportive culture – we have FUN!\nNo outside recruiting is required\nGetac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.","datePosted":"2026-07-15T13:13:54.918Z","dateModified":"2026-07-15T13:13:54.918Z","hiringOrganization":{"@type":"Organization","name":"Getac","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Minneapolis","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2fc3d7bcc2e92bf85bd33d9f"},"url":"https://jobsearcher.com/jobs/2fc3d7bcc2e92bf85bd33d9f"}}