{"schemaVersion":"jobsearcher.job.v1","id":"2fc03446a2174b6d5b93a080","url":"https://jobsearcher.com/jobs/2fc03446a2174b6d5b93a080","canonicalUrl":"https://jobsearcher.com/jobs/2fc03446a2174b6d5b93a080","title":"Technical Support Operator - Remote","description":"THIS IS WHO YOU ARE…\n\nYou are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.\n\nIdeally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!\n\nYou are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations.\n\nWHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.\n\nMORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:\n\nHiring for day shift employees CST.\nProvide customers support via our 24/7 helpdesk.\nTroubleshooting email delivery issues\nTroubleshooting cPanel, Plesk, and DirectAdmin related issues\nTroubleshooting DNS, FTP, SSL, Apache, and other service-related issues.\n\nEnsuring customer satisfaction\n\nYou must know Linux like your favorite cheeseburger and fries’ combo! Here are your other amazing attributes:\n\nMust be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.\n\nExcellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.\n\nMust be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.\n\nMust be able to work under pressure when bad stuff happens and get the job done.\n\nMulti-tasking is a must. KnownHost has a lot going on, and multiple brands.\n\nMust be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.\n\nMust have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required.\n\nKnowledge of PHP, Python, Perl, and Ruby on Rail a bonus.\n\nWorking Knowledge of Iptables firewalls (CSF, APF, etc.)\n\nCommon customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc\n\nMySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or \"SHOW PROCESSLIST\"\n\nWHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.\n\nWith plush benefits, paid vacation time, and competitive pay, we believe that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet:\n\nCompetitive pay between $14 to $20 per hour (depending on experience)\nComprehensive health, dental, and vision insurance plans (US only)\nFlexible scheduling, & paid vacation benefits.\nA variety of other perks and benefits\n\nAll our positions are full-time employment, so we expect KnownHost to be your only hosting related job.\n\nAll you should do is know your field from every position, pass the background/ drug test, and let us do the rest!\n\nApply today and let us get to know you!\nsMjLhgMh1y","company":"Knownhost","rawCompany":"knownhost","city":"Myrtle Point","state":"OR","isRemote":true,"isActive":false,"createdAt":"2026-09-28T11:28:47.979Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Operator - Remote","description":"THIS IS WHO YOU ARE…\n\nYou are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.\n\nIdeally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!\n\nYou are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations.\n\nWHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.\n\nMORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:\n\nHiring for day shift employees CST.\nProvide customers support via our 24/7 helpdesk.\nTroubleshooting email delivery issues\nTroubleshooting cPanel, Plesk, and DirectAdmin related issues\nTroubleshooting DNS, FTP, SSL, Apache, and other service-related issues.\n\nEnsuring customer satisfaction\n\nYou must know Linux like your favorite cheeseburger and fries’ combo! Here are your other amazing attributes:\n\nMust be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.\n\nExcellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.\n\nMust be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.\n\nMust be able to work under pressure when bad stuff happens and get the job done.\n\nMulti-tasking is a must. KnownHost has a lot going on, and multiple brands.\n\nMust be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.\n\nMust have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required.\n\nKnowledge of PHP, Python, Perl, and Ruby on Rail a bonus.\n\nWorking Knowledge of Iptables firewalls (CSF, APF, etc.)\n\nCommon customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc\n\nMySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or \"SHOW PROCESSLIST\"\n\nWHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.\n\nWith plush benefits, paid vacation time, and competitive pay, we believe that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet:\n\nCompetitive pay between $14 to $20 per hour (depending on experience)\nComprehensive health, dental, and vision insurance plans (US only)\nFlexible scheduling, & paid vacation benefits.\nA variety of other perks and benefits\n\nAll our positions are full-time employment, so we expect KnownHost to be your only hosting related job.\n\nAll you should do is know your field from every position, pass the background/ drug test, and let us do the rest!\n\nApply today and let us get to know you!\nsMjLhgMh1y","datePosted":"2026-09-28T11:28:47.979Z","dateModified":"2026-09-28T11:28:47.979Z","hiringOrganization":{"@type":"Organization","name":"Knownhost","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Myrtle Point","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2fc03446a2174b6d5b93a080"},"url":"https://jobsearcher.com/jobs/2fc03446a2174b6d5b93a080"}}