Customer Success Director

Customer Success Director – US Regions (Hybrid – New York)You'll help grow revenue and drive platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, you'll support clients in achieving their business goals, guiding them through platform onboarding, DSP strategy, optimization, and ongoing success. You'll play a key role in integrating the platform into their digital strategy.ResponsibilitiesCollaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experienceWork closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new clientReview campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimizationWork closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaignsEducate clients on new platform features, DSP partners, services, and relevant practicesEducate and grow the programmatic buying knowledge of clients.QualificationsExperience in advertising technology or a related fiel6+ years of experience in a DSP/programmatic work environment3+ years of experience with people managementSolid experience in a DSP/programmatic work environmentAbility to adapt quickly to a rapidly changing technology environmentAbility to learn complex software applications and thrive in a fast-paced, digital environmentExcellent written and verbal communication, organizational, & time management skillsA passion for achieving higher levels of growth and developmentAbility to assist, manage and abide by clients needs and work with complaints in a concise and respectful mannerComfortable working with multiple clients and accounts at a time across a diverse set of industriesAbility to analyze and interpret significant amounts of dataAbility to speak, read, and write in English fluently#J-18808-Ljbffr