{"schemaVersion":"jobsearcher.job.v1","id":"2fb36aa7f1b8aa3a386aaafa","url":"https://jobsearcher.com/jobs/2fb36aa7f1b8aa3a386aaafa","canonicalUrl":"https://jobsearcher.com/jobs/2fb36aa7f1b8aa3a386aaafa","title":"Help Desk Analyst","description":"Job Title: Help Desk Analyst I\nLocation: Salem, Oregon 97301\nDuration: Long Term\n\nJob Description:\n\nProvides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.\nReceives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.\nRequests additional information to ensure that problems are fully understood and that customers feel heard.\nAnalyzes issues and, if possible, resolves matters immediately to meet customer needs.\nThoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.\nIndependently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.\nIdentify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.\nContact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.\nAssists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.\nProvides subject matter expertise, serving as a willing source of knowledge and a change champion.","company":"Software Technology","rawCompany":"software technology","city":"Salem","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-07-16T14:07:39.072Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Analyst","description":"Job Title: Help Desk Analyst I\nLocation: Salem, Oregon 97301\nDuration: Long Term\n\nJob Description:\n\nProvides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.\nReceives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.\nRequests additional information to ensure that problems are fully understood and that customers feel heard.\nAnalyzes issues and, if possible, resolves matters immediately to meet customer needs.\nThoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.\nIndependently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.\nIdentify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.\nContact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.\nAssists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.\nProvides subject matter expertise, serving as a willing source of knowledge and a change champion.","datePosted":"2026-07-16T14:07:39.072Z","dateModified":"2026-07-16T14:07:39.072Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salem","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2fb36aa7f1b8aa3a386aaafa"},"url":"https://jobsearcher.com/jobs/2fb36aa7f1b8aa3a386aaafa"}}