Customer Service Representative

Customer Service RepresentativeAct as the face of RotoMetrics to customersProvide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.Recommend best product based on customers' business application and technical requirements.Configure quotes and orders to customer specification within 2-4 hours of receiptThoroughly communicate directly with customers, to ensure quote/order accuracyCollaborate efficiently with supporting departments, to provide accurate products to customers, meet customers' delivery time requirements, manage complaints and returns, and ensure timely invoice paymentsEducate customers about terminology and product offerings, to improve customer satisfactionTactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)Proactively ensure that customer-specific requirements are documented and currentIdentify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Sales Managers) as neededCultivate an environment of collaboration, open communication, and accountabilityPromote waste minimization, energy conservation, and other efforts to meet environmental objectivesOther duties as assigned to meet departmental and company objectivesBachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representativeORGED/high school diploma with a minimum of four years' experience acting as a customer service representativeWillingness to undergo 12-24mo training period, and to constantly learn new processes, terminology, and productsPosition located in Eureka, MO or Meadows of Dan, VAAbility to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.Hybrid office/work from home opportunity following initial training periodExcellent organizational skillsExcellent written and verbal communication skillsSelf-motivation to fully own complicated tasks and with minimal supervisionBasic mechanical aptitude, ability to read dimensional prints and use basic geometryAbility to problem-solve and navigate customer dissatisfaction while maintaining professionalism and motivationProficiency in Microsoft OutlookExperience in Tag and Label, print, or manufacturing industriesExperience configuring products and/or partsWorking knowledge of Salesforce and/or OracleMaxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.