Technical Product Owner, Service Now

Technical Product Owner, Service Now Coppell, TX What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special - whether you're supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life's too short not to work happy. At Brinker's Restaurant Support Center (RSC), every role fuels the success of our brands - Chili's® Grill & Bar and Maggiano's Little Italy® - and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you'll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun. Brinker International is an equal opportunity employer. We're proud to provide a welcoming, respectful environment where everyone can thrive. Job Summary We are seeking an experienced Technical Product Owner (TPO), ServiceNow Technology Workflows to lead the strategy, roadmap, and delivery of high?value solutions for three products: IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM). Reporting to the ServiceNow Platform Lead, this role is central to shaping and executing product vision. The TPO partners with stakeholders to define requirements and manage the product roadmap and backlog. The role also provides indirect leadership to technical teams, serving as the first point of escalation and prioritizing work from the backlog. The TPO drives agile delivery, clarifies business and technical needs, removes obstacles, and ensures continuous improvement to maximize organizational value. What You'll Do Drive product vision, strategy and roadmap for ITSM, ITOM and ITAM to define initiatives, capabilities, and features aligned with business and platform goals. Manage and prioritize the product backlog - translate business needs into clear, actionable user stories; prioritize backlog items based on value, effort, and dependencies; ensure stories are well defined, technically feasible, and ready for development. Lead agile working team - serve as the decision maker for the agile team; clarify requirements & business priorities, accept completed work, and remove blockers; partner with developers, architects, QA, and platform owners; participate in daily standup, demos, and all agile ceremonies. Write and edit user stories - accountable for clear, actionable user stories with detailed acceptance criteria that can be used to create test cases. Perform initial acceptance testing for new capabilities, features, and functionalities and oversee stakeholder / unit testing when required. Accountable for the health and continuous improvement of