{"schemaVersion":"jobsearcher.job.v1","id":"2fa123f111901f8d073fd51e","url":"https://jobsearcher.com/jobs/2fa123f111901f8d073fd51e","canonicalUrl":"https://jobsearcher.com/jobs/2fa123f111901f8d073fd51e","title":"Operations Implementation Manager","description":"As a member of the ShipBob Team, you will...\n\nGrow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.\nCollaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.\nExperience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.\n\nLocation: Must be located within 1 hour drive of our HUB in North Aurora, IL. You will be expected to spend ~75% of your time traveling to sites across the Midwest region to support merchant onboarding, with up to ~25% travel to other regions as needed.\n\nRole Description:\n\nThe Operations Implementation Manager will join ShipBob's growing Supply Chain team responsible for understanding the unique strategic needs of each of our clients and delivering value to help facilitate their growth and success. This person will be responsible for managing the complex needs of one of our largest Powered By merchants, ensuring that each sub-account (the merchant's customers) is onboarded into the ShipBob operational ecosystem with the best experience. This role reports to the Sr. Manager, Operations Implementation, who also serves as the backup for this role.\n\nWhat you'll do:\n\nThe Operations Implementation Manager is a critical member of ShipBob's Supply Chain Quality organization, responsible for leading the end-to-end operational onboarding of new ShipBob merchants across our U.S. fulfillment network. This role owns the merchant implementation lifecycle from post-sale handoff through graduation, ensuring each merchant achieves and sustains strong operational performance before transitioning to Merchant Success.\n\nServing as the primary operational point of contact, the Operations Implementation Manager coordinates cross-functional execution throughout the onboarding lifecycle, partnering closely with Fulfillment Center Operations, Solutions Engineering, Process Engineering, Merchant Success, Capacity & Forecasting, and Sales to remove operational friction, mitigate risk, and ensure merchant readiness at every stage. This role requires strong operational judgment, exceptional organizational skills, and the ability to manage multiple concurrent merchant implementations while maintaining close attention to each merchant's unique operational requirements, milestones, and success criteria.\n\nThis role reports to the Senior Manager, Operations Implementation, who serves as the primary escalation point and provides functional leadership and support throughout the implementation lifecycle.\n\nWhat you'll do:\n\nInfluence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally.\nStrategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging.\nMerchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective.\nOnboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations.\nAnalyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments.\nOperational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes.\nComply to all food safety and compliance policies and regulations.\nAdditional duties and responsibilities as necessary.\n\nWhat you'll bring to the table:\n\nMinimum 8 years of experience in Fulfillment Operations and/or Operational Program Management.\nExperience interfacing with Merchants/Suppliers/External 3rd Parties.\nHigh EQ and natural interpersonal skills. A connector and expert communicator who will 'close the distance' between Operations, our merchants and internal stakeholders.\nEstablished track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.\nSolid program management skills and ability to run multiple projects simultaneously.\nExperience with PowerBI and Microsoft Excel.\n\nPerks & Benefits:\n\nMedical, Dental, Vision & Basic Life Insurance\nPaid Maternity/Parental Leave Program\nPaid Holidays & Flexible Time Off Program\nPaid Sick Leave\nWellness Days (1 day/quarter)\n401K Match\nComprehensive Benefits Package >>> https://www.shipbob.com/careers/\nSee Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)\n\nShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $95,000 - $106,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.\n\nWe recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.\n\nAbout You:\n\nBuilding the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.\n\nLearn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).\n\nAbout Us:\n\nShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.\n\nAt ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.\n\nWe may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.\n\nShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\n\nThere is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.","company":"Shipbob","rawCompany":"shipbob","city":"North Aurora","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-27T11:54:20.080Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-3071.04","title":"Supply Chain Managers","slug":"supply-chain-managers"}],"industries":[{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Implementation Manager","description":"As a member of the ShipBob Team, you will...\n\nGrow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.\nCollaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.\nExperience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.\n\nLocation: Must be located within 1 hour drive of our HUB in North Aurora, IL. You will be expected to spend ~75% of your time traveling to sites across the Midwest region to support merchant onboarding, with up to ~25% travel to other regions as needed.\n\nRole Description:\n\nThe Operations Implementation Manager will join ShipBob's growing Supply Chain team responsible for understanding the unique strategic needs of each of our clients and delivering value to help facilitate their growth and success. This person will be responsible for managing the complex needs of one of our largest Powered By merchants, ensuring that each sub-account (the merchant's customers) is onboarded into the ShipBob operational ecosystem with the best experience. This role reports to the Sr. Manager, Operations Implementation, who also serves as the backup for this role.\n\nWhat you'll do:\n\nThe Operations Implementation Manager is a critical member of ShipBob's Supply Chain Quality organization, responsible for leading the end-to-end operational onboarding of new ShipBob merchants across our U.S. fulfillment network. This role owns the merchant implementation lifecycle from post-sale handoff through graduation, ensuring each merchant achieves and sustains strong operational performance before transitioning to Merchant Success.\n\nServing as the primary operational point of contact, the Operations Implementation Manager coordinates cross-functional execution throughout the onboarding lifecycle, partnering closely with Fulfillment Center Operations, Solutions Engineering, Process Engineering, Merchant Success, Capacity & Forecasting, and Sales to remove operational friction, mitigate risk, and ensure merchant readiness at every stage. This role requires strong operational judgment, exceptional organizational skills, and the ability to manage multiple concurrent merchant implementations while maintaining close attention to each merchant's unique operational requirements, milestones, and success criteria.\n\nThis role reports to the Senior Manager, Operations Implementation, who serves as the primary escalation point and provides functional leadership and support throughout the implementation lifecycle.\n\nWhat you'll do:\n\nInfluence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally.\nStrategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging.\nMerchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective.\nOnboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations.\nAnalyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments.\nOperational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes.\nComply to all food safety and compliance policies and regulations.\nAdditional duties and responsibilities as necessary.\n\nWhat you'll bring to the table:\n\nMinimum 8 years of experience in Fulfillment Operations and/or Operational Program Management.\nExperience interfacing with Merchants/Suppliers/External 3rd Parties.\nHigh EQ and natural interpersonal skills. A connector and expert communicator who will 'close the distance' between Operations, our merchants and internal stakeholders.\nEstablished track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.\nSolid program management skills and ability to run multiple projects simultaneously.\nExperience with PowerBI and Microsoft Excel.\n\nPerks & Benefits:\n\nMedical, Dental, Vision & Basic Life Insurance\nPaid Maternity/Parental Leave Program\nPaid Holidays & Flexible Time Off Program\nPaid Sick Leave\nWellness Days (1 day/quarter)\n401K Match\nComprehensive Benefits Package >>> https://www.shipbob.com/careers/\nSee Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)\n\nShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $95,000 - $106,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.\n\nWe recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.\n\nAbout You:\n\nBuilding the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.\n\nLearn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).\n\nAbout Us:\n\nShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.\n\nAt ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.\n\nWe may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.\n\nShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\n\nThere is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.","datePosted":"2026-08-27T11:54:20.080Z","dateModified":"2026-08-27T11:54:20.080Z","hiringOrganization":{"@type":"Organization","name":"Shipbob","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"North Aurora","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2fa123f111901f8d073fd51e"},"url":"https://jobsearcher.com/jobs/2fa123f111901f8d073fd51e"}}