{"schemaVersion":"jobsearcher.job.v1","id":"2f814df41c4c2cf338649ea9","url":"https://jobsearcher.com/jobs/2f814df41c4c2cf338649ea9","canonicalUrl":"https://jobsearcher.com/jobs/2f814df41c4c2cf338649ea9","title":"Associate Cloud MSP Engineer","description":"Position Description\r\nMegazone Cloud is looking for a Cloud Managed Services Engineer to join our team in Orange County, CA, USA, to support our customers in North America. As a Megazone Cloud's Managed Services delivery team member, you will be responsible for ongoing support, handling escalations from the monitoring team, and proactively maintaining our clients' cloud platforms through Managed Services processes, procedures, and tools. As a Cloud Managed Services Engineer, you will be a crucial part of our core team, which is essential to the success of our Managed Services division.\r\nYour responsibilities will include\r\nBasic Qualifications\r\nSupport clients' cloud infrastructure, including responding to escalations from the monitoring team to analyze and resolve incidents for customers' infrastructure running in AWS or Azure.\r\nFamiliarity with or experience as a Database Administrator (DBA) for database systems, such as Oracle, open-source databases, or cloud-based database solutions (e.g., AWS RDS, AWS Aurora, Azure PaaS DB).\r\nCommunicate ticket status information to all team members and promptly escalate cases to appropriate staff to ensure cases are closed.\r\nInteract with clients to identify issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical problems and solutions with clients in business terms.\r\nConfigure and tune cloud-based tools, managing cost, security, and compliance for clients' environments.\r\nBasic knowledge of cloud security and compliance controls.\r\nCreate and maintain updated documentation for each client's environment.\r\nPromote best practices to enhance and improve organizational processes.\r\nParticipate in weekly and monthly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client's environment.\r\nMinimum experience: 3 years of experience in infrastructure management or deployment projects, plus 2 years of experience in AWS infrastructure management or deployment projects.\r\nParticipate in on-call rotations and provide off-hours support as needed.\r\nKorean language ability.\r\nPreferred Qualifications\r\nBachelor's degree in computer science, Mathematics, or a related field.\r\n5-7 years of experience with cloud servers, services, and software, or equivalent sys admin experience with on-prem server and virtualization environments.\r\nExperience in a 24x7 managed services, hosted service company, or Network Operations Center environment.\r\nExperience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management.\r\nExperience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues.\r\nUnderstanding of sys admin concepts, including but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers.\r\nOperational knowledge of scripting languages.\r\nClient relationship skills and experience managing vendors.\r\nAbility to work in a fast-paced, rapidly changing environment.\r\nStrong desire for personal development and learning.\r\nDelivery-focused with the ability to drive tasks forward and meet demanding deadlines.\r\nStrong problem investigation and diagnosis skills.\r\nWhy You'll Love It Here\r\nOur Product is Our People: We live by this. We invest in people who invest in themselves. Your growth is our growth.\r\nTrue Servant Leadership: Our CTO leads with a \"force multiplier\" philosophy. Management is here to empower you and clear roadblocks, not to micromanage. We won't ask you to do anything we're not willing to do ourselves.\r\nFlat Organization, Real Impact: Your voice and designs will directly shape our technical roadmap and our clients' success. You'll work on the latest tech to solve real problems.\r\nA \"Learn-from-it\" Culture: We're moving fast and building new things. We believe mistakes are learning opportunities, not failures.\r\nWe seek diverse talent who are ready to make an immediate impact. We believe that innovation thrives when teams are built with a variety of backgrounds, experiences, and perspectives. If you are excited by this mission, we encourage you to apply, even if your experience doesn't perfectly match every qualification listed.\r\nMegazone Cloud is an Equal Opportunity Employer and participates in E-Verify to confirm the employment eligibility of all new hires.\r\nJ-18808-Ljbffr","company":"Megazone Cloud Us","rawCompany":"megazone cloud us","city":"Irvine","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T01:33:17.251Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Cloud MSP Engineer","description":"Position Description\r\nMegazone Cloud is looking for a Cloud Managed Services Engineer to join our team in Orange County, CA, USA, to support our customers in North America. As a Megazone Cloud's Managed Services delivery team member, you will be responsible for ongoing support, handling escalations from the monitoring team, and proactively maintaining our clients' cloud platforms through Managed Services processes, procedures, and tools. As a Cloud Managed Services Engineer, you will be a crucial part of our core team, which is essential to the success of our Managed Services division.\r\nYour responsibilities will include\r\nBasic Qualifications\r\nSupport clients' cloud infrastructure, including responding to escalations from the monitoring team to analyze and resolve incidents for customers' infrastructure running in AWS or Azure.\r\nFamiliarity with or experience as a Database Administrator (DBA) for database systems, such as Oracle, open-source databases, or cloud-based database solutions (e.g., AWS RDS, AWS Aurora, Azure PaaS DB).\r\nCommunicate ticket status information to all team members and promptly escalate cases to appropriate staff to ensure cases are closed.\r\nInteract with clients to identify issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical problems and solutions with clients in business terms.\r\nConfigure and tune cloud-based tools, managing cost, security, and compliance for clients' environments.\r\nBasic knowledge of cloud security and compliance controls.\r\nCreate and maintain updated documentation for each client's environment.\r\nPromote best practices to enhance and improve organizational processes.\r\nParticipate in weekly and monthly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client's environment.\r\nMinimum experience: 3 years of experience in infrastructure management or deployment projects, plus 2 years of experience in AWS infrastructure management or deployment projects.\r\nParticipate in on-call rotations and provide off-hours support as needed.\r\nKorean language ability.\r\nPreferred Qualifications\r\nBachelor's degree in computer science, Mathematics, or a related field.\r\n5-7 years of experience with cloud servers, services, and software, or equivalent sys admin experience with on-prem server and virtualization environments.\r\nExperience in a 24x7 managed services, hosted service company, or Network Operations Center environment.\r\nExperience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management.\r\nExperience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues.\r\nUnderstanding of sys admin concepts, including but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers.\r\nOperational knowledge of scripting languages.\r\nClient relationship skills and experience managing vendors.\r\nAbility to work in a fast-paced, rapidly changing environment.\r\nStrong desire for personal development and learning.\r\nDelivery-focused with the ability to drive tasks forward and meet demanding deadlines.\r\nStrong problem investigation and diagnosis skills.\r\nWhy You'll Love It Here\r\nOur Product is Our People: We live by this. We invest in people who invest in themselves. Your growth is our growth.\r\nTrue Servant Leadership: Our CTO leads with a \"force multiplier\" philosophy. Management is here to empower you and clear roadblocks, not to micromanage. We won't ask you to do anything we're not willing to do ourselves.\r\nFlat Organization, Real Impact: Your voice and designs will directly shape our technical roadmap and our clients' success. You'll work on the latest tech to solve real problems.\r\nA \"Learn-from-it\" Culture: We're moving fast and building new things. We believe mistakes are learning opportunities, not failures.\r\nWe seek diverse talent who are ready to make an immediate impact. We believe that innovation thrives when teams are built with a variety of backgrounds, experiences, and perspectives. If you are excited by this mission, we encourage you to apply, even if your experience doesn't perfectly match every qualification listed.\r\nMegazone Cloud is an Equal Opportunity Employer and participates in E-Verify to confirm the employment eligibility of all new hires.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T01:33:17.251Z","dateModified":"2026-07-04T01:33:17.251Z","hiringOrganization":{"@type":"Organization","name":"Megazone Cloud Us","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irvine","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2f814df41c4c2cf338649ea9"},"url":"https://jobsearcher.com/jobs/2f814df41c4c2cf338649ea9"}}