{"schemaVersion":"jobsearcher.job.v1","id":"2f661da5a1d5e1ebce7a5ce6","url":"https://jobsearcher.com/jobs/2f661da5a1d5e1ebce7a5ce6","canonicalUrl":"https://jobsearcher.com/jobs/2f661da5a1d5e1ebce7a5ce6","title":"AWS Connect Developer - Remote","description":"Job Title: AWS Connect Developer\nLocation: 100% Remote\nDuration: Long Term Project\nPosition Description:\n\nWe are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.\nKey Responsibilities\nDesign, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.\nDevelop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.\nBuild and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.\nEnable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.\nImplement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).\nLeverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.\nCollaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.\nEnsure data security, access controls, and compliance through IAM roles, encryption, and monitoring.\nTroubleshoot issues, optimize integrations, and deliver continuous improvements.\nRequired Qualifications\n10+ years of software development experience, including 5+ years in Amazon Connect development.\nStrong Node.js development skills (backend services, APIs, integrations).\nHands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.\nProven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).\nFamiliarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.\nSolid understanding of IAM security, role-based access, and compliance requirements.\nPreferred Skills\nExperience with Amazon Lex, Polly, and Transcribe for conversational AI.\nKnowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).\nBackground in contact center technologies such as Avaya, Genesys, or Twilio.\nMohith AT volantsoft DOT com\nThis is a remote position.","company":"Volantsoft","rawCompany":"volantsoft","isRemote":true,"isActive":false,"createdAt":"2026-08-08T02:35:17.466Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1254.00","title":"Web Developers","slug":"web-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AWS Connect Developer - Remote","description":"Job Title: AWS Connect Developer\nLocation: 100% Remote\nDuration: Long Term Project\nPosition Description:\n\nWe are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.\nKey Responsibilities\nDesign, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.\nDevelop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.\nBuild and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.\nEnable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.\nImplement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).\nLeverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.\nCollaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.\nEnsure data security, access controls, and compliance through IAM roles, encryption, and monitoring.\nTroubleshoot issues, optimize integrations, and deliver continuous improvements.\nRequired Qualifications\n10+ years of software development experience, including 5+ years in Amazon Connect development.\nStrong Node.js development skills (backend services, APIs, integrations).\nHands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.\nProven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).\nFamiliarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.\nSolid understanding of IAM security, role-based access, and compliance requirements.\nPreferred Skills\nExperience with Amazon Lex, Polly, and Transcribe for conversational AI.\nKnowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).\nBackground in contact center technologies such as Avaya, Genesys, or Twilio.\nMohith AT volantsoft DOT com\nThis is a remote position.","datePosted":"2026-08-08T02:35:17.466Z","dateModified":"2026-08-08T02:35:17.466Z","hiringOrganization":{"@type":"Organization","name":"Volantsoft","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2f661da5a1d5e1ebce7a5ce6"},"url":"https://jobsearcher.com/jobs/2f661da5a1d5e1ebce7a5ce6"}}