{"schemaVersion":"jobsearcher.job.v1","id":"2efd7d4b491ef7dff91ae64e","url":"https://jobsearcher.com/jobs/2efd7d4b491ef7dff91ae64e","canonicalUrl":"https://jobsearcher.com/jobs/2efd7d4b491ef7dff91ae64e","title":"Application Support assistant","description":"Job Summary\nApplication Support Assistant\nEmployment Status: Part-Time\nPosition Summary\nThe Part-Time Application Support Assistant provides operational, technical, and application support for the company's payment processing systems and internal users. This position assists with client setup and maintenance within the Jack Henry RemitPlus platform, application testing, payment operations, SOC audit support, ticket management, and basic in-office IT support. The role also supports quality assurance activities, including scanline testing, test deposit processing, and monitoring daily production processes to ensure accurate and timely payment operations.\nEssential Duties and Responsibilities\nApplication & Client Support\nAssist with setup and configuration of new clients within the Jack Henry RemitPlus application.\nAdd and maintain payee information for existing clients.\nUpdate and maintain Customer Information File (CIF) records.\nPerform routine application maintenance and data updates while ensuring accuracy.\nMonitor daily processing activities and end-of-day file transmissions, identifying and escalating exceptions as needed.\nRecreate, regenerate, and securely retransmit end-of-day files to clients as requested or when operational issues require.\nAssist in identifying and resolving processing issues, escalating when appropriate.\nMaintain documentation related to application processes and procedures.\nTicket Management\nManage, prioritize, and complete assigned support requests through the Zoho ticketing system.\nTrack ticket status and ensure timely resolution of routine requests.\nDocument work performed and communicate updates to internal stakeholders.\nOperations Support\n· Configure and adjust projects on OPEX scanners as needed.\n· Perform scanline testing to validate client setup changes, application updates, and operational processes.\n· Process and verify test deposits to ensure accurate payment processing and client configurations.\n· Support operational workflows related to payment processing.\n· Assist with testing application updates, enhancements, and new processes.\n· Assist with gathering, organizing, and submitting documentation and evidence for SOC audits and other internal or external compliance reviews.\n· Coordinate with internal departments to fulfill audit requests in a timely and organized manner.\n· Maintain documentation to support operational processes and compliance requirements.\n· Participate in special projects, system implementations, and process improvement initiatives.\nBasic IT Support\nProvide first-level technical assistance for employees in the Okemos office.\nTroubleshoot basic workstation, printer, scanner, monitor, and peripheral issues.\nAssist employees with software access and general technology questions.\nCoordinate with the company's Managed Service Provider (MSP) when issues require advanced technical support.\nHelp facilitate workstation moves, equipment replacements, and basic office technology setup.\nGeneral Responsibilities\nMaintain confidentiality of client and company information.\nComply with all company policies, operational procedures, information security requirements, and applicable regulatory and compliance standards.\nCommunicate effectively with team members and internal departments.\nPerform other duties as assigned.\nQualifications\nRequired\nHigh school diploma or equivalent.\n1-3 years of administrative, operations, application support, or IT support experience.\nStrong computer skills, including Microsoft Office applications.\nExcellent attention to detail and organizational skills.\nStrong problem-solving and analytical abilities.\nExcellent written and verbal communication skills.\nAbility to manage multiple priorities while meeting deadlines.\nAbility to work independently with minimal supervision.\nAbility to successfully pass a background check.\nPreferred\nExperience supporting financial services, banking, or payment processing applications.\nExperience with Jack Henry RemitPlus or similar banking/payment software.\nExperience using Zoho or another help desk/ticketing system.\nFamiliarity with OPEX scanners or document imaging systems.\nBasic knowledge of Windows operating systems, printers, networking, and office technology.\nExperience working with customer data or financial information.\nKnowledge, Skills & Abilities\nStrong customer service orientation.\nAbility to learn new software applications quickly.\nHigh degree of accuracy when entering and maintaining data.\nAbility to troubleshoot technical issues methodically.\nStrong time management and organizational skills.\nAbility to document processes and maintain accurate operational records.\nAbility to maintain confidentiality and handle sensitive information.\nWillingness to adapt to changing priorities.\nPhysical Requirements\nAbility to sit for extended periods while working at a computer.\nOccasional lifting and moving of computer equipment, printers, or related office equipment up to 30 pounds.\nAbility to move throughout the office to provide technical assistance.\nWork Schedule\nPart-time position.\nApproximately 20-25 hours per week (flexible based on business needs).\nOn-site in the Okemos, Michigan office.\nAdditional hours may occasionally be required to support system implementations, production issues, emergency operational events, or special projects.\nBenefits\nEligible for benefits in accordance with company policy for part-time employees.\nPay: $20.00 per hour\nBenefits:\nPaid time off\nWork Location: In person","company":"Alliancepaymentsolutionsinc","rawCompany":"alliancepaymentsolutionsinc","city":"Okemos","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-05T00:14:25.285Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-3099.00","title":"Financial Clerks, All Other","slug":"financial-clerks-all-other"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support assistant","description":"Job Summary\nApplication Support Assistant\nEmployment Status: Part-Time\nPosition Summary\nThe Part-Time Application Support Assistant provides operational, technical, and application support for the company's payment processing systems and internal users. This position assists with client setup and maintenance within the Jack Henry RemitPlus platform, application testing, payment operations, SOC audit support, ticket management, and basic in-office IT support. The role also supports quality assurance activities, including scanline testing, test deposit processing, and monitoring daily production processes to ensure accurate and timely payment operations.\nEssential Duties and Responsibilities\nApplication & Client Support\nAssist with setup and configuration of new clients within the Jack Henry RemitPlus application.\nAdd and maintain payee information for existing clients.\nUpdate and maintain Customer Information File (CIF) records.\nPerform routine application maintenance and data updates while ensuring accuracy.\nMonitor daily processing activities and end-of-day file transmissions, identifying and escalating exceptions as needed.\nRecreate, regenerate, and securely retransmit end-of-day files to clients as requested or when operational issues require.\nAssist in identifying and resolving processing issues, escalating when appropriate.\nMaintain documentation related to application processes and procedures.\nTicket Management\nManage, prioritize, and complete assigned support requests through the Zoho ticketing system.\nTrack ticket status and ensure timely resolution of routine requests.\nDocument work performed and communicate updates to internal stakeholders.\nOperations Support\n· Configure and adjust projects on OPEX scanners as needed.\n· Perform scanline testing to validate client setup changes, application updates, and operational processes.\n· Process and verify test deposits to ensure accurate payment processing and client configurations.\n· Support operational workflows related to payment processing.\n· Assist with testing application updates, enhancements, and new processes.\n· Assist with gathering, organizing, and submitting documentation and evidence for SOC audits and other internal or external compliance reviews.\n· Coordinate with internal departments to fulfill audit requests in a timely and organized manner.\n· Maintain documentation to support operational processes and compliance requirements.\n· Participate in special projects, system implementations, and process improvement initiatives.\nBasic IT Support\nProvide first-level technical assistance for employees in the Okemos office.\nTroubleshoot basic workstation, printer, scanner, monitor, and peripheral issues.\nAssist employees with software access and general technology questions.\nCoordinate with the company's Managed Service Provider (MSP) when issues require advanced technical support.\nHelp facilitate workstation moves, equipment replacements, and basic office technology setup.\nGeneral Responsibilities\nMaintain confidentiality of client and company information.\nComply with all company policies, operational procedures, information security requirements, and applicable regulatory and compliance standards.\nCommunicate effectively with team members and internal departments.\nPerform other duties as assigned.\nQualifications\nRequired\nHigh school diploma or equivalent.\n1-3 years of administrative, operations, application support, or IT support experience.\nStrong computer skills, including Microsoft Office applications.\nExcellent attention to detail and organizational skills.\nStrong problem-solving and analytical abilities.\nExcellent written and verbal communication skills.\nAbility to manage multiple priorities while meeting deadlines.\nAbility to work independently with minimal supervision.\nAbility to successfully pass a background check.\nPreferred\nExperience supporting financial services, banking, or payment processing applications.\nExperience with Jack Henry RemitPlus or similar banking/payment software.\nExperience using Zoho or another help desk/ticketing system.\nFamiliarity with OPEX scanners or document imaging systems.\nBasic knowledge of Windows operating systems, printers, networking, and office technology.\nExperience working with customer data or financial information.\nKnowledge, Skills & Abilities\nStrong customer service orientation.\nAbility to learn new software applications quickly.\nHigh degree of accuracy when entering and maintaining data.\nAbility to troubleshoot technical issues methodically.\nStrong time management and organizational skills.\nAbility to document processes and maintain accurate operational records.\nAbility to maintain confidentiality and handle sensitive information.\nWillingness to adapt to changing priorities.\nPhysical Requirements\nAbility to sit for extended periods while working at a computer.\nOccasional lifting and moving of computer equipment, printers, or related office equipment up to 30 pounds.\nAbility to move throughout the office to provide technical assistance.\nWork Schedule\nPart-time position.\nApproximately 20-25 hours per week (flexible based on business needs).\nOn-site in the Okemos, Michigan office.\nAdditional hours may occasionally be required to support system implementations, production issues, emergency operational events, or special projects.\nBenefits\nEligible for benefits in accordance with company policy for part-time employees.\nPay: $20.00 per hour\nBenefits:\nPaid time off\nWork Location: In person","datePosted":"2026-08-05T00:14:25.285Z","dateModified":"2026-08-05T00:14:25.285Z","hiringOrganization":{"@type":"Organization","name":"Alliancepaymentsolutionsinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Okemos","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2efd7d4b491ef7dff91ae64e"},"url":"https://jobsearcher.com/jobs/2efd7d4b491ef7dff91ae64e"}}