{"schemaVersion":"jobsearcher.job.v1","id":"2ef20ed4aeafc8cd470aac01","url":"https://jobsearcher.com/jobs/2ef20ed4aeafc8cd470aac01","canonicalUrl":"https://jobsearcher.com/jobs/2ef20ed4aeafc8cd470aac01","title":"Customer Experience Manager","description":"About Our Client:The organization operates within the residential construction and home renovation sector, focusing on improving customer experiences throughout the project lifecycle. It addresses challenges related to customer engagement, satisfaction, and coordination across multiple operational teams and project stages.About the Opportunity:The CUSTOMER EXPERIENCE MANAGER role is responsible for designing and managing customer service strategies to ensure a seamless and positive experience for customers. This position advocates for the customer’s perspective, driving initiatives that improve satisfaction and engagement. The manager collaborates cross-functionally with sales, field operations, and engineering teams to integrate customer insights into product and service delivery.Responsibilities:Develop and refine the customer journey by identifying key touchpoints and milestones.Implement customer service strategies aligned with organizational goals.Establish Voice of the Customer processes and advocate for customer needs internally.Collect and analyze customer feedback to identify improvements.Coordinate installation and inspection scheduling among relevant teams.Manage complex customer issues, change orders, and escalations.Monitor KPIs related to customer experience to drive improvement.Collaborate with internal teams to integrate customer insights into business strategies.Design and deliver training programs for Customer Service Associates.Requirements:Bachelor’s degree or four years of relevant work experience.Minimum four years in customer success or experience management, with at least two years in a leadership role.Experience with CRM tools and related platforms.Pay Range and Compensation Package:Annual salary range of $90,000 to $130,000, plus equity and benefits.Benefits & Perks:Medical insuranceVision insuranceDental insurance401(k)Unlimited paid time offEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.","company":"Remotehunter","rawCompany":"remotehunter","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-16T09:04:23.573Z","occupations":[{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"47-1011.00","title":"First-Line Supervisors of Construction Trades and Extraction Workers","slug":"first-line-supervisors-of-construction-trades-and-extraction-workers"}],"industries":[{"code":"236118","title":"Residential Remodelers","slug":"residential-remodelers"},{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Manager","description":"About Our Client:The organization operates within the residential construction and home renovation sector, focusing on improving customer experiences throughout the project lifecycle. It addresses challenges related to customer engagement, satisfaction, and coordination across multiple operational teams and project stages.About the Opportunity:The CUSTOMER EXPERIENCE MANAGER role is responsible for designing and managing customer service strategies to ensure a seamless and positive experience for customers. This position advocates for the customer’s perspective, driving initiatives that improve satisfaction and engagement. The manager collaborates cross-functionally with sales, field operations, and engineering teams to integrate customer insights into product and service delivery.Responsibilities:Develop and refine the customer journey by identifying key touchpoints and milestones.Implement customer service strategies aligned with organizational goals.Establish Voice of the Customer processes and advocate for customer needs internally.Collect and analyze customer feedback to identify improvements.Coordinate installation and inspection scheduling among relevant teams.Manage complex customer issues, change orders, and escalations.Monitor KPIs related to customer experience to drive improvement.Collaborate with internal teams to integrate customer insights into business strategies.Design and deliver training programs for Customer Service Associates.Requirements:Bachelor’s degree or four years of relevant work experience.Minimum four years in customer success or experience management, with at least two years in a leadership role.Experience with CRM tools and related platforms.Pay Range and Compensation Package:Annual salary range of $90,000 to $130,000, plus equity and benefits.Benefits & Perks:Medical insuranceVision insuranceDental insurance401(k)Unlimited paid time offEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.","datePosted":"2026-09-16T09:04:23.573Z","dateModified":"2026-09-16T09:04:23.573Z","hiringOrganization":{"@type":"Organization","name":"Remotehunter","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2ef20ed4aeafc8cd470aac01"},"url":"https://jobsearcher.com/jobs/2ef20ed4aeafc8cd470aac01"}}