{"schemaVersion":"jobsearcher.job.v1","id":"2eeff252bd5fa54aa247352b","url":"https://jobsearcher.com/jobs/2eeff252bd5fa54aa247352b","canonicalUrl":"https://jobsearcher.com/jobs/2eeff252bd5fa54aa247352b","title":"Shift Supervisor","description":"About the Company:\n\nAt Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.\n\nWhether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.\n\nAbout the Role:\n\nThe Shift Supervisor plays a critical role in ensuring smooth and efficient operations during their assigned shift at our Mesa, AZ location. This position is responsible for overseeing daily activities, managing team members, and maintaining high standards of customer service and operational excellence. The Shift Supervisor acts as the primary point of contact for employees during the shift, providing guidance, support, and conflict resolution as needed. They are also tasked with monitoring performance metrics, ensuring compliance with company policies, and addressing any issues that arise promptly to minimize disruptions. Ultimately, the Shift Supervisor ensures that all operational goals are met while fostering a positive and productive work environment.\n\nMinimum Qualifications:\n\nHigh school diploma or equivalent.\nPrevious experience in a supervisory or leadership role, preferably in a retail, hospitality, or service environment.\nStrong communication and interpersonal skills.\nAbility to work flexible hours, including evenings, weekends, and holidays as needed.\nBasic computer proficiency for reporting and scheduling tasks.\n\nPreferred Qualifications:\n\nAssociate’s degree or higher in business administration, management, or a related field.\nExperience with point-of-sale (POS) systems and inventory management software.\nDemonstrated ability to lead and motivate a diverse team.\nKnowledge of local health and safety regulations.\nConflict resolution and problem-solving certification or training.\n\nResponsibilities:\n\nSupervise and coordinate the activities of team members to ensure efficient workflow and adherence to company standards.\nProvide leadership and support to staff, including training, coaching, and performance feedback.\nMonitor operational processes and quality standards to maintain high levels of customer satisfaction.\nManage shift schedules, breaks, and attendance to ensure adequate staffing levels at all times.\nAddress and resolve employee or customer concerns promptly and professionally.\nEnsure compliance with health, safety, and company policies throughout the shift.\nPrepare and submit shift reports detailing performance, incidents, and any operational challenges.\nCollaborate with management to implement process improvements and achieve business objectives.\n\nSkills:\n\nThe Shift Supervisor utilizes strong leadership and communication skills daily to effectively manage and motivate team members, ensuring that operational goals are met. Organizational skills are essential for managing schedules, coordinating tasks, and maintaining accurate records and reports. Problem-solving abilities are frequently applied to address unexpected challenges and resolve conflicts between staff or with customers. Proficiency with technology, including POS systems and scheduling software, supports efficient shift management and reporting. Additionally, knowledge of safety protocols and compliance standards is critical to maintaining a secure and productive work environment.","company":"Tailwind Concessions","rawCompany":"tailwind concessions","city":"Mesa","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-10-30T10:03:01.861Z","occupations":[{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722514","title":"Cafeterias, Grill Buffets, and Buffets","slug":"cafeterias-grill-buffets-and-buffets"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Supervisor","description":"About the Company:\n\nAt Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.\n\nWhether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.\n\nAbout the Role:\n\nThe Shift Supervisor plays a critical role in ensuring smooth and efficient operations during their assigned shift at our Mesa, AZ location. This position is responsible for overseeing daily activities, managing team members, and maintaining high standards of customer service and operational excellence. The Shift Supervisor acts as the primary point of contact for employees during the shift, providing guidance, support, and conflict resolution as needed. They are also tasked with monitoring performance metrics, ensuring compliance with company policies, and addressing any issues that arise promptly to minimize disruptions. Ultimately, the Shift Supervisor ensures that all operational goals are met while fostering a positive and productive work environment.\n\nMinimum Qualifications:\n\nHigh school diploma or equivalent.\nPrevious experience in a supervisory or leadership role, preferably in a retail, hospitality, or service environment.\nStrong communication and interpersonal skills.\nAbility to work flexible hours, including evenings, weekends, and holidays as needed.\nBasic computer proficiency for reporting and scheduling tasks.\n\nPreferred Qualifications:\n\nAssociate’s degree or higher in business administration, management, or a related field.\nExperience with point-of-sale (POS) systems and inventory management software.\nDemonstrated ability to lead and motivate a diverse team.\nKnowledge of local health and safety regulations.\nConflict resolution and problem-solving certification or training.\n\nResponsibilities:\n\nSupervise and coordinate the activities of team members to ensure efficient workflow and adherence to company standards.\nProvide leadership and support to staff, including training, coaching, and performance feedback.\nMonitor operational processes and quality standards to maintain high levels of customer satisfaction.\nManage shift schedules, breaks, and attendance to ensure adequate staffing levels at all times.\nAddress and resolve employee or customer concerns promptly and professionally.\nEnsure compliance with health, safety, and company policies throughout the shift.\nPrepare and submit shift reports detailing performance, incidents, and any operational challenges.\nCollaborate with management to implement process improvements and achieve business objectives.\n\nSkills:\n\nThe Shift Supervisor utilizes strong leadership and communication skills daily to effectively manage and motivate team members, ensuring that operational goals are met. Organizational skills are essential for managing schedules, coordinating tasks, and maintaining accurate records and reports. Problem-solving abilities are frequently applied to address unexpected challenges and resolve conflicts between staff or with customers. Proficiency with technology, including POS systems and scheduling software, supports efficient shift management and reporting. Additionally, knowledge of safety protocols and compliance standards is critical to maintaining a secure and productive work environment.","datePosted":"2026-10-30T10:03:01.861Z","dateModified":"2026-10-30T10:03:01.861Z","hiringOrganization":{"@type":"Organization","name":"Tailwind Concessions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mesa","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2eeff252bd5fa54aa247352b"},"url":"https://jobsearcher.com/jobs/2eeff252bd5fa54aa247352b"}}