{"schemaVersion":"jobsearcher.job.v1","id":"2eae86f48b0d70da3e4a60ed","url":"https://jobsearcher.com/jobs/2eae86f48b0d70da3e4a60ed","canonicalUrl":"https://jobsearcher.com/jobs/2eae86f48b0d70da3e4a60ed","title":"Senior Customer Service Administrator - IntelliScript (Remote)","description":"1. About Our Client:The organization operates within the insurance, health IT, and life sciences sectors, developing and delivering data-driven, software-as-a-service (SaaS) products that support underwriting and pricing decisions. It addresses challenges in accessing and interpreting electronic medical data by providing innovative tools that enhance decision-making for health and life insurers. The organization is part of a respected consultancy with global offices and has demonstrated sustained growth in its market.2. About the Opportunity:The Senior Customer Service Administrator plays a critical role in managing customer interactions, specifically handling disputes related to inaccurate information in insurance applications. This position supports the operations team that connects multiple internal divisions and contributes to maintaining data accuracy and client satisfaction, which is essential for the organization’s service quality and continued growth.3. Responsibilities:• Respond to insurance applicants'' questions via phone and email promptly• Review Fair Credit Reporting Act (FCRA) reports to identify and resolve disputes within set timelines• Correct inaccurate reports• Coordinate with insurance clients to update information• Track case information using Salesforce• Take on additional tasks and projects as experience grows4. Requirements:• High school diploma or GED• Intermediate skills in Microsoft Word, Excel, and Outlook• Minimum 5 years of customer service experience, preferably phone-based• Minimum 5 years of administrative experience• Strong communication skills and professional demeanor• Ability to adapt to processes, meet deadlines, and analyze issues effectively• Proactive, solution-oriented, and detail-focused5. Pay Range and Compensation Package:• Hourly rate ranges from $25.59 to $45.59 depending on location• Higher hourly range ($29.43 - $45.59) applies in specified states and cities• Full-time, non-exempt, overtime eligible after 40 hours• Compensation considers education, experience, skills, and certificationsEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.","company":"Remotehunter","rawCompany":"remotehunter","isRemote":true,"isActive":false,"createdAt":"2026-07-18T13:35:27.043Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Customer Service Administrator - IntelliScript (Remote)","description":"1. About Our Client:The organization operates within the insurance, health IT, and life sciences sectors, developing and delivering data-driven, software-as-a-service (SaaS) products that support underwriting and pricing decisions. It addresses challenges in accessing and interpreting electronic medical data by providing innovative tools that enhance decision-making for health and life insurers. The organization is part of a respected consultancy with global offices and has demonstrated sustained growth in its market.2. About the Opportunity:The Senior Customer Service Administrator plays a critical role in managing customer interactions, specifically handling disputes related to inaccurate information in insurance applications. This position supports the operations team that connects multiple internal divisions and contributes to maintaining data accuracy and client satisfaction, which is essential for the organization’s service quality and continued growth.3. Responsibilities:• Respond to insurance applicants'' questions via phone and email promptly• Review Fair Credit Reporting Act (FCRA) reports to identify and resolve disputes within set timelines• Correct inaccurate reports• Coordinate with insurance clients to update information• Track case information using Salesforce• Take on additional tasks and projects as experience grows4. Requirements:• High school diploma or GED• Intermediate skills in Microsoft Word, Excel, and Outlook• Minimum 5 years of customer service experience, preferably phone-based• Minimum 5 years of administrative experience• Strong communication skills and professional demeanor• Ability to adapt to processes, meet deadlines, and analyze issues effectively• Proactive, solution-oriented, and detail-focused5. Pay Range and Compensation Package:• Hourly rate ranges from $25.59 to $45.59 depending on location• Higher hourly range ($29.43 - $45.59) applies in specified states and cities• Full-time, non-exempt, overtime eligible after 40 hours• Compensation considers education, experience, skills, and certificationsEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.","datePosted":"2026-07-18T13:35:27.043Z","dateModified":"2026-07-18T13:35:27.043Z","hiringOrganization":{"@type":"Organization","name":"Remotehunter","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2eae86f48b0d70da3e4a60ed"},"url":"https://jobsearcher.com/jobs/2eae86f48b0d70da3e4a60ed"}}