{"schemaVersion":"jobsearcher.job.v1","id":"2e9ed4adbcc085a64cd2dd27","url":"https://jobsearcher.com/jobs/2e9ed4adbcc085a64cd2dd27","canonicalUrl":"https://jobsearcher.com/jobs/2e9ed4adbcc085a64cd2dd27","title":"Customer Service Representative","description":"Overview:\nThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time and starts at $24.00 / hour. This position will report to our location at 780 North McDonnell Road at the San Francisco Airport. This position requires a drivers license.\n\nWe offer:\nPaid time off\nEmployee discount\nRetirement savings plan including 401k with matching profit sharing\nHealth Insurance\nLife Insurance\nDental Insurance\nVision Insurance\nTraining and development\nWe have the following schedule available:\n\n2pm to 11pm - Two Days off\n\nAll people working at SFO are eligible for incentives:\nBART Discount Card: Save $11.02 on your round-trip BART commute\nCitizenship Workshops: Save $700 on your citizenship application cost\nSave on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 – 80% of the market rate cost\nTransportation assistance\nClick Here to Apply!!\nResponsibilities:\nResponsibilities\nTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors\nManage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned\nProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone\nMeet and greet customers in a friendly and timely manner\nProvide directions and general assistance\nAssist to assess condition of rental upon return\nProcess returns, check-ins and exit kiosk transactions\nEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed\nUnderstand and communicate rental terms and conditions, vehicle features and other services\nMay sell optional protection products, upgrades, fuel options and other additional equipment\nResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance\nClean vehicle interior and exterior by hand or by operating washing equipment when needed\nPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing\nPerform miscellaneous and backup duties job-related duties as assigned\nEqual Opportunity Employer/Disability/Veterans\nQualifications:\nQualifications\nMust be at least 18 years old\nHigh school diploma or GED equivalent required\nSome college preferred\nMust have at least 6 months prior customer service retail or administrative support experience\nMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.\nApart from religious observation, must be able to work 40 hours per week including weekends/holidays from 2pm to 11pm.\nWe will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.\nApply for this job online","company":"Sfo","rawCompany":"sfo","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:19:59.365Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-2021.00","title":"Counter and Rental Clerks","slug":"counter-and-rental-clerks"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"}],"industries":[{"code":"532111","title":"Passenger Car Rental","slug":"passenger-car-rental"},{"code":"532310","title":"General Rental Centers","slug":"general-rental-centers"},{"code":"532120","title":"Truck, Utility Trailer, and RV (Recreational Vehicle) Rental and Leasing","slug":"truck-utility-trailer-and-rv-recreational-vehicle-rental-and-leasing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Overview:\nThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time and starts at $24.00 / hour. This position will report to our location at 780 North McDonnell Road at the San Francisco Airport. This position requires a drivers license.\n\nWe offer:\nPaid time off\nEmployee discount\nRetirement savings plan including 401k with matching profit sharing\nHealth Insurance\nLife Insurance\nDental Insurance\nVision Insurance\nTraining and development\nWe have the following schedule available:\n\n2pm to 11pm - Two Days off\n\nAll people working at SFO are eligible for incentives:\nBART Discount Card: Save $11.02 on your round-trip BART commute\nCitizenship Workshops: Save $700 on your citizenship application cost\nSave on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 – 80% of the market rate cost\nTransportation assistance\nClick Here to Apply!!\nResponsibilities:\nResponsibilities\nTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors\nManage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned\nProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone\nMeet and greet customers in a friendly and timely manner\nProvide directions and general assistance\nAssist to assess condition of rental upon return\nProcess returns, check-ins and exit kiosk transactions\nEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed\nUnderstand and communicate rental terms and conditions, vehicle features and other services\nMay sell optional protection products, upgrades, fuel options and other additional equipment\nResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance\nClean vehicle interior and exterior by hand or by operating washing equipment when needed\nPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing\nPerform miscellaneous and backup duties job-related duties as assigned\nEqual Opportunity Employer/Disability/Veterans\nQualifications:\nQualifications\nMust be at least 18 years old\nHigh school diploma or GED equivalent required\nSome college preferred\nMust have at least 6 months prior customer service retail or administrative support experience\nMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.\nApart from religious observation, must be able to work 40 hours per week including weekends/holidays from 2pm to 11pm.\nWe will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.\nApply for this job online","datePosted":"2026-04-14T11:19:59.365Z","dateModified":"2026-04-14T11:19:59.365Z","hiringOrganization":{"@type":"Organization","name":"Sfo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2e9ed4adbcc085a64cd2dd27"},"url":"https://jobsearcher.com/jobs/2e9ed4adbcc085a64cd2dd27"}}