{"schemaVersion":"jobsearcher.job.v1","id":"2e9e4f89c26feb0ef8a39217","url":"https://jobsearcher.com/jobs/2e9e4f89c26feb0ef8a39217","canonicalUrl":"https://jobsearcher.com/jobs/2e9e4f89c26feb0ef8a39217","title":"Technical Support Agent","description":"Company Description:\nWellinks is redefining how cardiopulmonary care is delivered. Our solution combines the benefits of virtual chronic care disease management with the power of remote patient monitoring through our proprietary, FDA-cleared Spire Remote Patient Monitoring System. By pairing predictive insights with proactive clinical intervention, Wellinks demonstrates results in reducing acute care utilization, readmission rates, and total cost of care. We are closing care gaps and changing the paradigm in how this traditionally underserved population receives care.\nPosition Description:\nThe Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and our external partners conducting research studies and clinical trials. Our agents work across several platforms in a fast-paced start-up environment.\nEssential Duties and Responsibilities:\nHandle inbound and outbound calls, emails, SMS, and chats\nTroubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools\nThoroughly document and report all patient complaints, inquiries, and interactions\nPlace orders, process returns, and track the status of all inventories sent to users\nTest, debug, and provide feedback on our apps and products via an internal beta team\nManage a variety of assigned projects related to remote patient monitoring, clinical trials, product\nRefinement, bug reporting, patient and employee onboarding, and others as needed\nKey Competencies:\nExcellent telephone communication skills\nProficient at problem solving and decision making\nAbility to work independently and collaboratively in a fast-paced environment\nStrong attention to detail\nExcellent Communication skills - verbal and written\nAbility to collect, manage and analyze data\nWorks efficiently in a remote environment\nA team player with a willingness to help others succeed\nQualifications:\n1+ years as a customer service agent or a technical support agent\nFamiliarity with and troubleshooting mobile platforms running Android OS\nMust be able to work shifts ranging from (7am-4pm, 8am-5pm, or 9am-6pm, 11am-8pm) EST.\nMust live in the New Haven, CT area.\nPay: $20.00 - $23.00 per hour\nExpected hours: No less than 40.0 per week\nBenefits:\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nParental leave\nVision insurance\nExperience:\nCustomer Service: 1 year (Required)\nLanguage:\nEnglish (Required)\nLocation:\nNew Haven, CT 06511 (Required)\nWork Location: Hybrid remote in New Haven, CT 06511","company":"Wellinks","rawCompany":"wellinks","city":"New Haven","state":"CT","isRemote":false,"isActive":false,"createdAt":"2026-08-12T12:54:41.505Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"29-2099.00","title":"Health Technologists and Technicians, All Other","slug":"health-technologists-and-technicians-all-other"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Agent","description":"Company Description:\nWellinks is redefining how cardiopulmonary care is delivered. Our solution combines the benefits of virtual chronic care disease management with the power of remote patient monitoring through our proprietary, FDA-cleared Spire Remote Patient Monitoring System. By pairing predictive insights with proactive clinical intervention, Wellinks demonstrates results in reducing acute care utilization, readmission rates, and total cost of care. We are closing care gaps and changing the paradigm in how this traditionally underserved population receives care.\nPosition Description:\nThe Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and our external partners conducting research studies and clinical trials. Our agents work across several platforms in a fast-paced start-up environment.\nEssential Duties and Responsibilities:\nHandle inbound and outbound calls, emails, SMS, and chats\nTroubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools\nThoroughly document and report all patient complaints, inquiries, and interactions\nPlace orders, process returns, and track the status of all inventories sent to users\nTest, debug, and provide feedback on our apps and products via an internal beta team\nManage a variety of assigned projects related to remote patient monitoring, clinical trials, product\nRefinement, bug reporting, patient and employee onboarding, and others as needed\nKey Competencies:\nExcellent telephone communication skills\nProficient at problem solving and decision making\nAbility to work independently and collaboratively in a fast-paced environment\nStrong attention to detail\nExcellent Communication skills - verbal and written\nAbility to collect, manage and analyze data\nWorks efficiently in a remote environment\nA team player with a willingness to help others succeed\nQualifications:\n1+ years as a customer service agent or a technical support agent\nFamiliarity with and troubleshooting mobile platforms running Android OS\nMust be able to work shifts ranging from (7am-4pm, 8am-5pm, or 9am-6pm, 11am-8pm) EST.\nMust live in the New Haven, CT area.\nPay: $20.00 - $23.00 per hour\nExpected hours: No less than 40.0 per week\nBenefits:\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nParental leave\nVision insurance\nExperience:\nCustomer Service: 1 year (Required)\nLanguage:\nEnglish (Required)\nLocation:\nNew Haven, CT 06511 (Required)\nWork Location: Hybrid remote in New Haven, CT 06511","datePosted":"2026-08-12T12:54:41.505Z","dateModified":"2026-08-12T12:54:41.505Z","hiringOrganization":{"@type":"Organization","name":"Wellinks","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Haven","addressRegion":"CT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2e9e4f89c26feb0ef8a39217"},"url":"https://jobsearcher.com/jobs/2e9e4f89c26feb0ef8a39217"}}