{"schemaVersion":"jobsearcher.job.v1","id":"2e75ff58e6ce40f7bd0e66b2","url":"https://jobsearcher.com/jobs/2e75ff58e6ce40f7bd0e66b2","canonicalUrl":"https://jobsearcher.com/jobs/2e75ff58e6ce40f7bd0e66b2","title":"Service Coordinator","description":"JOB SUMMARY:\nThe purpose of the Service Coordinator is to maintain SFS’s office management activities for the Service department, this includes scheduling and answering phones to ensure profitability and customer satisfaction for the department.\nESSENTIAL JOB DUTIES:\nSchedule service calls with customers.\nCoordinate the necessary equipment/materials accordingly.\nSchedule emergency service with customers.\nCreate Technician schedules.\nSchedule all necessary subcontractors, lifts as required.\nWork with the Service Operations Manager to review reports and upload for customer access.\nCommunicate system impairments and service requests to the appropriate Manager.\nCommunicate with internal and external customers in a professional manner.\nProvide backup assistance on phones for the administrative assistance.\nCommunicate with internal and external customers in a professional manner.\nOther duties as assigned.\nQUALIFICATIONS:\nThe qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.\nEducation, Training, Certifications:\nHS Diploma or equivalent required. Associate degree preferred.\nExperience, Knowledge, Skill Requirements:\n1 year scheduling facility services experience, preferred.\n1 years of professional computer skills.\nEfficient time management skills developed organizational skills and ability to prioritize initiatives and business goals.\nDemonstrated critical thinking skills.\nCollaborator and ability to work with all levels of employees.\nStrong diligence and accuracy\nCommunication Skills:\nMust have the ability to effectively read, write and communicate in English with employees and customers.\nStrong interpersonal, written, and oral communication skills.\nSystems and Software Skills:\nAbility to operate a computer, use Microsoft Office required.\nExperience with SalesForce preferred.\nOther Qualifications:\nValid driver’s license with acceptable driving record required.\nMust be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.\nUp to 10% travel\nPHYSICAL & WORK ENVIRONMENT REQUIREMENTS:\nReasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.\nPhysical Requirements:\nWhile performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift","company":"Summitfire","rawCompany":"summitfire","city":"Wake Forest","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:26:20.239Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"11-3013.00","title":"Facilities Managers","slug":"facilities-managers"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Coordinator","description":"JOB SUMMARY:\nThe purpose of the Service Coordinator is to maintain SFS’s office management activities for the Service department, this includes scheduling and answering phones to ensure profitability and customer satisfaction for the department.\nESSENTIAL JOB DUTIES:\nSchedule service calls with customers.\nCoordinate the necessary equipment/materials accordingly.\nSchedule emergency service with customers.\nCreate Technician schedules.\nSchedule all necessary subcontractors, lifts as required.\nWork with the Service Operations Manager to review reports and upload for customer access.\nCommunicate system impairments and service requests to the appropriate Manager.\nCommunicate with internal and external customers in a professional manner.\nProvide backup assistance on phones for the administrative assistance.\nCommunicate with internal and external customers in a professional manner.\nOther duties as assigned.\nQUALIFICATIONS:\nThe qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.\nEducation, Training, Certifications:\nHS Diploma or equivalent required. Associate degree preferred.\nExperience, Knowledge, Skill Requirements:\n1 year scheduling facility services experience, preferred.\n1 years of professional computer skills.\nEfficient time management skills developed organizational skills and ability to prioritize initiatives and business goals.\nDemonstrated critical thinking skills.\nCollaborator and ability to work with all levels of employees.\nStrong diligence and accuracy\nCommunication Skills:\nMust have the ability to effectively read, write and communicate in English with employees and customers.\nStrong interpersonal, written, and oral communication skills.\nSystems and Software Skills:\nAbility to operate a computer, use Microsoft Office required.\nExperience with SalesForce preferred.\nOther Qualifications:\nValid driver’s license with acceptable driving record required.\nMust be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.\nUp to 10% travel\nPHYSICAL & WORK ENVIRONMENT REQUIREMENTS:\nReasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.\nPhysical Requirements:\nWhile performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift","datePosted":"2026-04-14T10:26:20.239Z","dateModified":"2026-04-14T10:26:20.239Z","hiringOrganization":{"@type":"Organization","name":"Summitfire","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wake Forest","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2e75ff58e6ce40f7bd0e66b2"},"url":"https://jobsearcher.com/jobs/2e75ff58e6ce40f7bd0e66b2"}}