{"schemaVersion":"jobsearcher.job.v1","id":"2e714ec06fae0a473e773850","url":"https://jobsearcher.com/jobs/2e714ec06fae0a473e773850","canonicalUrl":"https://jobsearcher.com/jobs/2e714ec06fae0a473e773850","title":"Customer Support Representative","description":"Benefits:\n\n401(k) matching\nBonus based on performance\nFree food & snacks\nHealth insurance\nOpportunity for advancement\nPaid time off\nTraining & development\n\nSurface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.\n\nIn this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.\n\nRole and Responsibilities:\n\nAnswering inbound calls, emails, and Teams messages from customers and franchise owners\nScheduling jobs for technicians\nAssisting franchise owners with administrative tasks\nUsing online software to manage details\nWorking closely with the Support Center Team\nAnswering questions from customers about repairs\nSupporting salespeople in the field nationwide\nTaking part in regular meetings and trainings\n\nRequired Qualifications:\n\nHigh School Diploma, or GED equivalent\nExperience working in a fast-paced environment\nCall Center Experience is a plus\n\nBenefits include:\n\nFull time - 40 hours\nVariety of shifts offered, between 6:00 am and 5:00 pm\nNo nights or weekends\nPaid holidays, sick leave, and vacation days\nHealth Reimbursement Account with monthly company contributions\nMonthly performance-based bonuses, in addition to base pay\nPaid training, as well as continued training\nPaid lunch breaks\nAdvancement opportunities & internal growth\nWelcoming, open-minded, and low stress office environment\nConsistent customers that are happy with our services and book with us often\nHelping small business owners (our franchisees) - not just a huge corporate company\n\nWe are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply on here!\n\nOUR CORE VALUES\n\nSERVE OTHERS\no Put relationships first\no No jerks\no Integrity\no Be humble\nBE A PROBLEM SOLVER\no Be curious\no Seek to understand the cause of the problem\no Work smart\no Constantly improve\nTRUST THE PROCESS\no Be organized\no Be teachable\no Prioritizes business needs\n\nPhysical Requirements:\n\nProlonged periods sitting at a desk and working on a computer.\nAbility to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.\nNo heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.\nThe position is full-time in-person/on-site.\nThe job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.\n\nSurface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com\n\nThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.","company":"Surfaceexperts","rawCompany":"surfaceexperts","city":"Spokane","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:42:24.863Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"Benefits:\n\n401(k) matching\nBonus based on performance\nFree food & snacks\nHealth insurance\nOpportunity for advancement\nPaid time off\nTraining & development\n\nSurface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.\n\nIn this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.\n\nRole and Responsibilities:\n\nAnswering inbound calls, emails, and Teams messages from customers and franchise owners\nScheduling jobs for technicians\nAssisting franchise owners with administrative tasks\nUsing online software to manage details\nWorking closely with the Support Center Team\nAnswering questions from customers about repairs\nSupporting salespeople in the field nationwide\nTaking part in regular meetings and trainings\n\nRequired Qualifications:\n\nHigh School Diploma, or GED equivalent\nExperience working in a fast-paced environment\nCall Center Experience is a plus\n\nBenefits include:\n\nFull time - 40 hours\nVariety of shifts offered, between 6:00 am and 5:00 pm\nNo nights or weekends\nPaid holidays, sick leave, and vacation days\nHealth Reimbursement Account with monthly company contributions\nMonthly performance-based bonuses, in addition to base pay\nPaid training, as well as continued training\nPaid lunch breaks\nAdvancement opportunities & internal growth\nWelcoming, open-minded, and low stress office environment\nConsistent customers that are happy with our services and book with us often\nHelping small business owners (our franchisees) - not just a huge corporate company\n\nWe are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply on here!\n\nOUR CORE VALUES\n\nSERVE OTHERS\no Put relationships first\no No jerks\no Integrity\no Be humble\nBE A PROBLEM SOLVER\no Be curious\no Seek to understand the cause of the problem\no Work smart\no Constantly improve\nTRUST THE PROCESS\no Be organized\no Be teachable\no Prioritizes business needs\n\nPhysical Requirements:\n\nProlonged periods sitting at a desk and working on a computer.\nAbility to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.\nNo heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.\nThe position is full-time in-person/on-site.\nThe job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.\n\nSurface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com\n\nThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.","datePosted":"2026-04-12T20:42:24.863Z","dateModified":"2026-04-12T20:42:24.863Z","hiringOrganization":{"@type":"Organization","name":"Surfaceexperts","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Spokane","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2e714ec06fae0a473e773850"},"url":"https://jobsearcher.com/jobs/2e714ec06fae0a473e773850"}}