Support Manager

Job Description: At Splan, the Technical Support Manager with strong communication skills and a tech passion will manage and motivate the team, resolve client issues, troubleshoot technical problems, and handle application deployment. Responsibilities: Hands-on experience with log and job monitoring tools Efficiently prioritize and manage multiple open issues simultaneously Proficient in L1 and L2 support processes Familiarity with Apache and Tomcat deployment is a bonus Skilled in troubleshooting and resolving application and system issues Resourceful in researching and identifying software and hardware solutions Utilize internal and external resources for accurate tech solutions Effective communication of step-by-step solutions to clients Ensure meticulous issue logging and proper escalation when needed Provide prompt and accurate feedback to customers Timely preparation of reports on ticket progress Timely preparation of reports on ticket progress Ability to motivate staff and foster an environment for open communication. Location: India Desired Profile: Any Engineering Graduate (Any Stream) Master of time management and problem-solving wizardry Customer focus is a must; they're the North Star Tech-savvy with a deep understanding of computer systems and mobile devices Team player extraordinaire with top-notch communication and motivational skills Education: Bachelor's (Preferred) Experience: Product Support: 8-9 years (Required) Deployment: 4 years (Preferred) Customer Support: 5 years (Required) Shift: Night Work Type: On-site