{"schemaVersion":"jobsearcher.job.v1","id":"2e5a4b3055aa6545ef0d75ea","url":"https://jobsearcher.com/jobs/2e5a4b3055aa6545ef0d75ea","canonicalUrl":"https://jobsearcher.com/jobs/2e5a4b3055aa6545ef0d75ea","title":"Physical Security Command Ctr Analyst (3rd shift)","description":"Description\nThe Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation.\nIn this role, you will work in a team environment and will have a comprehensive understanding of physical security systems and emergency dispatching protocols and will be an ambassador of service to our colleagues and customers, possessing the ability to retain information and communicate facts forward with context intact.\nResponsibilities will include (but are not limited to):\nBuilding and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services.\nResolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint (i.e. Branches, Admin Bldgs., Back Offices, Home Lending, and Remote ATMs).\nSupporting optimum performance of all physical security equipment (i.e., cameras, DVR/NVR, Parabit, access readers, alarm devices and panel communication lines).\nDispatching emergency services for life/safety events.\nMaintaining service level standards for Alertline related phone calls (i.e., emergency, non-emergency, immediate terminations, and workplace violence hotline).\nMonitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker).\nSupporting administrative tasks required to meet audit, regulatory, and internal procedure obligations.\nTimelines adhered to for event notification (i.e., escalations and courtesy emails).\nExperience and Skills:\nCurrent experience working in a PS Command Center desired but not a requirement\nProven aptitude with technology and proficiency with Windows O/S and Microsoft products (i.e., Excel, Word, Outlook, OneNote)\nAbility to handle confidential information appropriately.\nProven ability to work independently as well as cooperatively in a team environment.\nAbility to sit for long periods of time, with lunch/break time directed by office activity.\nExperience maintaining professionalism during peak volumes and stressful situations.\nAbility to time-management assigned projects, set priorities and exercise good independent judgment.\nStrong verbal and written communication skills.\nExtensive keyboarding or touch-typing experience where speed and accuracy are preferred.\nReliable transportation to report for duty at the primary (East Providence) or D/R location (Johnston).\nFlexible to work any shift during times of critical staffing and emergency events.\nEducation:\nHigh School Diploma\nHours & Work Schedule\nHours per Week: 40\nWork Schedule: Monday - Friday, 11pm - 7am\nPayTransparency\nThe hourly for this position is $28.00 per hour, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit Citizens Benefits\nSome job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.\nEqual Employment Opportunity\nCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.\nBackground Check\nAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.\nBenefits\nWe offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.\n\nAwards We've Received\nDave Thomas Foundation’s Best Adoption-Friendly Workplace\nDisability:IN World's Top Disability Inclusive Business\nGlassdoor\nBest Place to Work in Consulting, Finance & Insurance\nHuman Rights Campaign Corporate Equality Index 100 Award\nNewsweek America's Most Charitable Company\nThe Banker's\nUS Bank of the Year","company":"Citizens Financial Group","rawCompany":"citizens financial group","city":"Baker","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:43:13.328Z","occupations":[{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"33-9032.00","title":"Security Guards","slug":"security-guards"},{"code":"13-1199.07","title":"Security Management Specialists","slug":"security-management-specialists"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522180","title":"Savings Institutions and Other Depository Credit Intermediation","slug":"savings-institutions-and-other-depository-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Physical Security Command Ctr Analyst (3rd shift)","description":"Description\nThe Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation.\nIn this role, you will work in a team environment and will have a comprehensive understanding of physical security systems and emergency dispatching protocols and will be an ambassador of service to our colleagues and customers, possessing the ability to retain information and communicate facts forward with context intact.\nResponsibilities will include (but are not limited to):\nBuilding and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services.\nResolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint (i.e. Branches, Admin Bldgs., Back Offices, Home Lending, and Remote ATMs).\nSupporting optimum performance of all physical security equipment (i.e., cameras, DVR/NVR, Parabit, access readers, alarm devices and panel communication lines).\nDispatching emergency services for life/safety events.\nMaintaining service level standards for Alertline related phone calls (i.e., emergency, non-emergency, immediate terminations, and workplace violence hotline).\nMonitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker).\nSupporting administrative tasks required to meet audit, regulatory, and internal procedure obligations.\nTimelines adhered to for event notification (i.e., escalations and courtesy emails).\nExperience and Skills:\nCurrent experience working in a PS Command Center desired but not a requirement\nProven aptitude with technology and proficiency with Windows O/S and Microsoft products (i.e., Excel, Word, Outlook, OneNote)\nAbility to handle confidential information appropriately.\nProven ability to work independently as well as cooperatively in a team environment.\nAbility to sit for long periods of time, with lunch/break time directed by office activity.\nExperience maintaining professionalism during peak volumes and stressful situations.\nAbility to time-management assigned projects, set priorities and exercise good independent judgment.\nStrong verbal and written communication skills.\nExtensive keyboarding or touch-typing experience where speed and accuracy are preferred.\nReliable transportation to report for duty at the primary (East Providence) or D/R location (Johnston).\nFlexible to work any shift during times of critical staffing and emergency events.\nEducation:\nHigh School Diploma\nHours & Work Schedule\nHours per Week: 40\nWork Schedule: Monday - Friday, 11pm - 7am\nPayTransparency\nThe hourly for this position is $28.00 per hour, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit Citizens Benefits\nSome job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.\nEqual Employment Opportunity\nCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.\nBackground Check\nAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.\nBenefits\nWe offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.\n\nAwards We've Received\nDave Thomas Foundation’s Best Adoption-Friendly Workplace\nDisability:IN World's Top Disability Inclusive Business\nGlassdoor\nBest Place to Work in Consulting, Finance & Insurance\nHuman Rights Campaign Corporate Equality Index 100 Award\nNewsweek America's Most Charitable Company\nThe Banker's\nUS Bank of the Year","datePosted":"2026-08-06T15:43:13.328Z","dateModified":"2026-08-06T15:43:13.328Z","hiringOrganization":{"@type":"Organization","name":"Citizens Financial Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baker","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2e5a4b3055aa6545ef0d75ea"},"url":"https://jobsearcher.com/jobs/2e5a4b3055aa6545ef0d75ea"}}