{"schemaVersion":"jobsearcher.job.v1","id":"2e4f2d23df51179cb6e7deac","url":"https://jobsearcher.com/jobs/2e4f2d23df51179cb6e7deac","canonicalUrl":"https://jobsearcher.com/jobs/2e4f2d23df51179cb6e7deac","title":"Application Support Engineer","description":"Tier 1 & 2 IT Support Specialist (Onsite)We’re looking for a hands-on IT Support Specialist who can keep our internal users productive, happy, and (mostly) calm when technology decides to have a moment. This role goes beyond traditional support—you’ll also become the go-to expert for our core business applications and partner with external vendors to keep critical systems running smoothly.Location: OnsiteSalary: $65,000 – $75,000 (depending on experience)What You’ll Do:Provide Tier 1 & 2 support for internal users (deskside + remote)Troubleshoot hardware, software, and basic network issues quickly and effectivelyManage users, access, and permissions within Entra ID (Azure AD)Support device deployment, configuration, and policy management with Microsoft IntuneImage, configure, and maintain laptops and mobile devicesAct as the SME for core business applications, troubleshooting issues and driving improvementsWork closely with external vendors to resolve application issues and ensure system reliabilityDocument solutions, processes, and recurring issuesWhat You Bring:Experience in Tier 1/2 IT Support or Help Desk environmentsHands-on experience with Entra ID and IntuneStrong troubleshooting skills across Windows environments (macOS a plus)Experience supporting internal business applications (ERP, CRM, or SaaS platforms)Ability to coordinate with vendors and manage escalations effectivelyStrong communication skills—able to translate technical issues into plain EnglishAbility to prioritize in a fast-paced, user-facing environment’Nice-to-Have:Experience with ticketing systems (ServiceNow, Jira, etc.)Exposure to endpoint security tools and best practicesFamiliarity with M365 ecosystemA sense of humor—because not every “urgent” ticket is actually urgentWhy Join:Growth path into an Application SME roleExposure to modern Microsoft tools and enterprise systemsHigh-visibility role supporting both users and mission-critical platformsIf you enjoy solving problems, working directly with end users, and owning key applications—not just resetting passwords—we’d love to connect.What You Bring:2+ years of IT support experienceHands-on experience supporting a core business platform (ERP, CRM, or SaaS)Experience working with third-party vendors to troubleshoot and resolve issuesStrong skills with Windows, O365, and basic networkingExcellent communication and a “translator” mindset between users and technical teamsAbility to work on-site in Portland, METechnology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.","company":"Robert Half","rawCompany":"robert half","city":"Portland","state":"ME","isRemote":false,"isActive":false,"createdAt":"2026-07-03T08:56:21.721Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"Tier 1 & 2 IT Support Specialist (Onsite)We’re looking for a hands-on IT Support Specialist who can keep our internal users productive, happy, and (mostly) calm when technology decides to have a moment. This role goes beyond traditional support—you’ll also become the go-to expert for our core business applications and partner with external vendors to keep critical systems running smoothly.Location: OnsiteSalary: $65,000 – $75,000 (depending on experience)What You’ll Do:Provide Tier 1 & 2 support for internal users (deskside + remote)Troubleshoot hardware, software, and basic network issues quickly and effectivelyManage users, access, and permissions within Entra ID (Azure AD)Support device deployment, configuration, and policy management with Microsoft IntuneImage, configure, and maintain laptops and mobile devicesAct as the SME for core business applications, troubleshooting issues and driving improvementsWork closely with external vendors to resolve application issues and ensure system reliabilityDocument solutions, processes, and recurring issuesWhat You Bring:Experience in Tier 1/2 IT Support or Help Desk environmentsHands-on experience with Entra ID and IntuneStrong troubleshooting skills across Windows environments (macOS a plus)Experience supporting internal business applications (ERP, CRM, or SaaS platforms)Ability to coordinate with vendors and manage escalations effectivelyStrong communication skills—able to translate technical issues into plain EnglishAbility to prioritize in a fast-paced, user-facing environment’Nice-to-Have:Experience with ticketing systems (ServiceNow, Jira, etc.)Exposure to endpoint security tools and best practicesFamiliarity with M365 ecosystemA sense of humor—because not every “urgent” ticket is actually urgentWhy Join:Growth path into an Application SME roleExposure to modern Microsoft tools and enterprise systemsHigh-visibility role supporting both users and mission-critical platformsIf you enjoy solving problems, working directly with end users, and owning key applications—not just resetting passwords—we’d love to connect.What You Bring:2+ years of IT support experienceHands-on experience supporting a core business platform (ERP, CRM, or SaaS)Experience working with third-party vendors to troubleshoot and resolve issuesStrong skills with Windows, O365, and basic networkingExcellent communication and a “translator” mindset between users and technical teamsAbility to work on-site in Portland, METechnology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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