{"schemaVersion":"jobsearcher.job.v1","id":"2e4f11f422ab9cbcdfcc4821","url":"https://jobsearcher.com/jobs/2e4f11f422ab9cbcdfcc4821","canonicalUrl":"https://jobsearcher.com/jobs/2e4f11f422ab9cbcdfcc4821","title":"IT Support Technician","description":"**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.**\nOur client is seeking an IT Support Specialist to join its growing IT team supporting a fully remote U.S.-based workforce. This role is ideal for an early to mid-career IT professional who enjoys solving problems, supporting end users, and continuously learning new technologies.\nAs part of a growing help desk organization, you'll provide frontline technical support, manage employee onboarding and offboarding, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a clear path for career growth.\nResponsibilities\nManage and resolve Tier 1 help desk tickets while escalating complex issues with clear documentation and recommendations.\nSupport a fully remote workforce through ticketing systems, messaging platforms, and occasional video support sessions.\nProvision and deprovision user accounts across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications.\nManage user access, group memberships, MFA, passwords, and SSO permissions.\nConfigure, deploy, track, and recover company devices while maintaining accurate asset records.\nAssist with security-related activities, including phishing reports, access reviews, and endpoint security support.\nCreate and maintain knowledge base articles, runbooks, and user documentation.\nIdentify recurring issues and recommend process, automation, and support improvements.\nContribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects.\nQualifications\n1-5 years of experience in IT support, help desk, desktop support, or a related technical role.\nExperience supporting Windows and macOS environments.\nFamiliarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.\nStrong troubleshooting, problem-solving, and customer service skills.\nExcellent written and verbal communication abilities.\nAbility to explain technical concepts clearly to non-technical users.\nStrong attention to detail and ability to follow structured processes.\nDemonstrated ability to research issues independently before escalating.\nExperience using or willingness to adopt AI tools to improve efficiency and problem solving.\nAbility to thrive in a remote work environment with reliable internet access.\nNice to Haves\nIdentity and access management experience.\nSSO, SAML, OIDC, or SCIM provisioning knowledge.\nMDM or endpoint management experience (JumpCloud, Intune, Jamf, etc.).\nZoom administration or Zoom Contact Center experience.\nNetworking knowledge and troubleshooting experience.\nProcurement or vendor management experience.\nEndpoint security experience with tools such as CrowdStrike or Microsoft Defender.\nScripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate.\nExperience supporting distributed or remote teams.\nExperience improving knowledge bases, documentation, or support processes.\nOur Vetting Process\nAt Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:\nApplication (5 minutes)\nOnline Assessment (30 minutes)\nInitial Video Interview (30-45 minutes)\nClient Video Interview (60 minutes)\nHiring Manager Video Interview (60-90 minutes)\nJob Offer!\n#EmergentStaffing\n#IND88","company":"Emergent Software","rawCompany":"emergent software","city":"Richardson","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:39:36.242Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.**\nOur client is seeking an IT Support Specialist to join its growing IT team supporting a fully remote U.S.-based workforce. This role is ideal for an early to mid-career IT professional who enjoys solving problems, supporting end users, and continuously learning new technologies.\nAs part of a growing help desk organization, you'll provide frontline technical support, manage employee onboarding and offboarding, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a clear path for career growth.\nResponsibilities\nManage and resolve Tier 1 help desk tickets while escalating complex issues with clear documentation and recommendations.\nSupport a fully remote workforce through ticketing systems, messaging platforms, and occasional video support sessions.\nProvision and deprovision user accounts across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications.\nManage user access, group memberships, MFA, passwords, and SSO permissions.\nConfigure, deploy, track, and recover company devices while maintaining accurate asset records.\nAssist with security-related activities, including phishing reports, access reviews, and endpoint security support.\nCreate and maintain knowledge base articles, runbooks, and user documentation.\nIdentify recurring issues and recommend process, automation, and support improvements.\nContribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects.\nQualifications\n1-5 years of experience in IT support, help desk, desktop support, or a related technical role.\nExperience supporting Windows and macOS environments.\nFamiliarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.\nStrong troubleshooting, problem-solving, and customer service skills.\nExcellent written and verbal communication abilities.\nAbility to explain technical concepts clearly to non-technical users.\nStrong attention to detail and ability to follow structured processes.\nDemonstrated ability to research issues independently before escalating.\nExperience using or willingness to adopt AI tools to improve efficiency and problem solving.\nAbility to thrive in a remote work environment with reliable internet access.\nNice to Haves\nIdentity and access management experience.\nSSO, SAML, OIDC, or SCIM provisioning knowledge.\nMDM or endpoint management experience (JumpCloud, Intune, Jamf, etc.).\nZoom administration or Zoom Contact Center experience.\nNetworking knowledge and troubleshooting experience.\nProcurement or vendor management experience.\nEndpoint security experience with tools such as CrowdStrike or Microsoft Defender.\nScripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate.\nExperience supporting distributed or remote teams.\nExperience improving knowledge bases, documentation, or support processes.\nOur Vetting Process\nAt Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:\nApplication (5 minutes)\nOnline Assessment (30 minutes)\nInitial Video Interview (30-45 minutes)\nClient Video Interview (60 minutes)\nHiring Manager Video Interview (60-90 minutes)\nJob Offer!\n#EmergentStaffing\n#IND88","datePosted":"2026-08-07T10:39:36.242Z","dateModified":"2026-08-07T10:39:36.242Z","hiringOrganization":{"@type":"Organization","name":"Emergent Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Richardson","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2e4f11f422ab9cbcdfcc4821"},"url":"https://jobsearcher.com/jobs/2e4f11f422ab9cbcdfcc4821"}}