Customer Service Specialist
About UsAt Techni-Tool, a premier CNC Machining and Industrial Tooling Distributor, we blend innovation with excellence. Our team is expanding, and we’re seeking passionate, result-driven professionals to join us in redefining industry standards. The best fit for this position will be an individual with experience in Industrial Tooling Industry with ERP experience. This is a fast paced environment requiring a detailed individual with a desire for supporting customers. This is NOT a remote position!Essential FunctionsEssential Functions Statement(s)Monitor ALL open purchase orders and sales ordersContinuous contact with Vendors/Suppliers to ensure that orders are shipped and/or received in a timely mannerMaintain communication with Customers and Sales personnel with updates on item delivery status.Timely notification of Customers/Vendors and Company personnel if critical shipments are lateWork with Vendors and Customers to solve any issues that would delay shipments and deliveriesWork with our warehouse and vendors to ensure that all items are delivered and free of defects.Manage updates and notes in ERP system for outstanding orders.Prioritize Red (Critical) orders with expediency for delivery to customers/warehouseMonitor and respond to incoming customer and vendor calls and e-mailsCustomer quote processing and follow-upCustomer order entryManage customer order report and VMI orderingVerify and monitor purchase and sales orders including expediting and tracking ordersPrint pick tickets and customer order acknowledgementsAssist in Customer returns or refurbishmentInteract with vendors regarding products and pricingNegotiate with vendors and customers on pricingTHE INDIVIDUAL WE SEEKTrustworthy & ReliableUphold our value of 'Lead with Trust', ensuring dependability in every customer interaction and operation.Customer-CentricBe the epitome of 'Customer First', where every decision and action taken prioritizes customer satisfaction and success.Proactive InnovatorAn unwavering spirit that seeks to 'Embrace Innovation', improving operations and customer experiences.Collaborative SpiritEngage in 'Long-term Partnerships', both with our customers and internal teams, fostering an environment of mutual growth.Lifelong LearnerAssimilate our principle of 'Continuous Learning', perpetually seeking knowledge and insights to propel personal and organizational growth.Your QualificationsCustomer Oriented - Ability to take care of the customers’ needs while following company procedures.Detail Oriented - Ability to pay attention to the minute details of a project or task.Experience in Industrial Distribution, CNC Machining, Inside Sales in related field/industry preferred.Proficiency in Microsoft Office Suite required.ERP System experience preferred.GROWTH AND DEVELOPMENTThrive in our ‘People Over Profit’ culture, where your growth is our priority.Explore diverse career paths within Techni-Tool, with support for cross-departmental advancement.OUR COMMITMENT TO INCLUSIVITYTechni-Tool is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Reasonable accommodation is available to ensure individuals with disabilities can excel in their roles.Job Type: Full-timeBenefits401(k)401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceQuarterly Performance RewardsExperience level: 1 yearShift: Day shiftJob Type: Full TimePay: $50,000.00 - $55,000.00 per yearWeekly day range: Monday to FridayWork setting: In-person / OfficeEducation: High school or equivalent (Required)Experience: related field/industry: 1 year (Preferred)Ability to Commute: Dallas, TX 75238 (Required)Work Location: In person