{"schemaVersion":"jobsearcher.job.v1","id":"2e24da08708fd71c66eb952d","url":"https://jobsearcher.com/jobs/2e24da08708fd71c66eb952d","canonicalUrl":"https://jobsearcher.com/jobs/2e24da08708fd71c66eb952d","title":"Customer Success Associate (PHILIPPINES Remote)","description":"Customer Success AssociateAre you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced environment where attention to detail and proactive communication make all the difference? If so, we want YOU on our team!About the RoleAs a Customer Success Associate, you'll be the primary point of contact for our clients, ensuring their needs are met with precision and care. You'll manage case-related concerns, oversee service delivery, and maintain compliance with client-specific standards and SLAs. Your role is critical in building trust and driving client satisfaction.Why Join Us?Be part of a dynamic, collaborative team that values client success.Enjoy a normal office environment with flexible working hours.Opportunity to grow your career in client operations and relationship management.What You'll DoServe as the go-to expert for client queries and case requirements.Day to Day Client Interaction (Client Query Support)Monitor and manage cases to ensure timely delivery aligned with SLAs.Review documentation for accuracy and completeness.Provide feedback to internal teams and proactively communicate with clients about delays or updates.Management and ownership of the client SLACase governance resulting to achieving client SLA'sHandle first-level client escalations and ensure smooth resolution.Dispatch client reports with accuracy and professionalism.What We're Looking ForEducation: Bachelor's degree in business, Marketing, Commerce, or related fields.Experience:1–2 years in client-facing roles and experience in client managementExperience in client coordination, account support, operations support, or customer engagementComfortable handling multiple ongoing requests, not just one-off ticketsStrong organization, follow-up, and documentation skillsClear written and verbal communicationComfortable working with trackers, reports, and basic documentationSkills:Strong communication and interpersonal skillsHighly organized and detail-orientedProactive, customer-focused mindsetAbility to take initiative and work independentlyGood Backgrounds for This RoleClient operations or engagement associateAccount coordinator / account supportAdministrative or operations support with external stakeholdersCustomer support with ownership beyond ticket resolutionImportant Note: The valid NBI Clearance is a required document during the interview process.United States Equal Opportunity Employment:First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.","company":"First Advantage","rawCompany":"first advantage","isRemote":true,"isActive":false,"createdAt":"2026-07-18T01:22:14.130Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Success Associate (PHILIPPINES Remote)","description":"Customer Success AssociateAre you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced environment where attention to detail and proactive communication make all the difference? If so, we want YOU on our team!About the RoleAs a Customer Success Associate, you'll be the primary point of contact for our clients, ensuring their needs are met with precision and care. You'll manage case-related concerns, oversee service delivery, and maintain compliance with client-specific standards and SLAs. Your role is critical in building trust and driving client satisfaction.Why Join Us?Be part of a dynamic, collaborative team that values client success.Enjoy a normal office environment with flexible working hours.Opportunity to grow your career in client operations and relationship management.What You'll DoServe as the go-to expert for client queries and case requirements.Day to Day Client Interaction (Client Query Support)Monitor and manage cases to ensure timely delivery aligned with SLAs.Review documentation for accuracy and completeness.Provide feedback to internal teams and proactively communicate with clients about delays or updates.Management and ownership of the client SLACase governance resulting to achieving client SLA'sHandle first-level client escalations and ensure smooth resolution.Dispatch client reports with accuracy and professionalism.What We're Looking ForEducation: Bachelor's degree in business, Marketing, Commerce, or related fields.Experience:1–2 years in client-facing roles and experience in client managementExperience in client coordination, account support, operations support, or customer engagementComfortable handling multiple ongoing requests, not just one-off ticketsStrong organization, follow-up, and documentation skillsClear written and verbal communicationComfortable working with trackers, reports, and basic documentationSkills:Strong communication and interpersonal skillsHighly organized and detail-orientedProactive, customer-focused mindsetAbility to take initiative and work independentlyGood Backgrounds for This RoleClient operations or engagement associateAccount coordinator / account supportAdministrative or operations support with external stakeholdersCustomer support with ownership beyond ticket resolutionImportant Note: The valid NBI Clearance is a required document during the interview process.United States Equal Opportunity Employment:First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.","datePosted":"2026-07-18T01:22:14.130Z","dateModified":"2026-07-18T01:22:14.130Z","hiringOrganization":{"@type":"Organization","name":"First Advantage","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2e24da08708fd71c66eb952d"},"url":"https://jobsearcher.com/jobs/2e24da08708fd71c66eb952d"}}